Expert Onboarding & Community Manager, Intro
Plus equity
3-4 days a week in office
Virtual expert advice sessions
Open for applications
Virtual expert advice sessions
21-100 employees
Open for applications
Plus equity
3-4 days a week in office
21-100 employees
Company mission
To give everyone access to anyone, empowering each other to build a better world.
Role
Who you are
- 2+ years of experience in community management, social media, or a customer success role, preferably within a tech or online platform environment
- Exceptional interpersonal and communication skills, with a knack for building and maintaining relationships
- Experience coordinating social media content and engagement strategies
- Goal oriented with a track record of exceeding targets
- Familiarity with CRM software and willingness to build processes
- Strong problem-solving skills and the ability to think critically and creatively
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
- High degree of adaptability
What the job involves
- As an Expert Onboarding & Community Manager, you’ll play a crucial role in onboarding new experts, helping them establish a successful presence on the platform, and managing ongoing relationships to foster engagement and growth
- You will be responsible for guiding experts through their profile setup, launching their presence on social media, and encouraging a sustained community of activity and interaction
- Onboarding & Profile Completion: Guide new experts through the signup and onboarding process, ensuring profiles are complete and optimized for a successful launch
- Social Media Launch Coordination: Coordinate with experts to develop and schedule social media announcements, and draft compelling social media assets to maximize engagement and visibility
- Maintain and strengthen relationships with experts by encouraging additional social posts and nurturing a community of engagement
- Identify opportunities for experts to refer other key individuals to the platform, supporting organic growth and quality referrals
Our take
As many a success story has shown, the advice of a good mentor can make a real impact. Intro provides access to mentors at the top of their fields, via video calls, broadening access to expert advice for those who value it.
Intro’s CEO attributes much of his success to mentorship, and the service provided by the company reflects the value he sees in access to mentors, by linking people who would almost definitely not meet under usual circumstances. The company has high confidence in the premise by offering money back if the client does not find value in their first session.
Intro has raised significant funds and is supported by many high-profile and celebrity investors. Although it is not alone in its premise of delivering access to famous experts, the company’s focus on delivering tangible and actionable feedback for users sets it apart in the field and should allow it to carve a space for itself in this up-and-coming market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Oct 2021
$10m
SEED
Total funding: $10m
Company benefits
- Equity: We expect you to act like an owner. We offer equity grants in the form of stock options. When we win, you should win too
- Best in class healthcare, on us: Including health, dental, & vision. We will cover 100% of the costs for the highest-grade plans
- Company offsites: We will fly you to come visit us in LA. We will organize fun trips to build the team bond. Do not miss out on these!
- Flexible locations: We’re remote first, but also understand that we need to surround ourselves with others. Feel free to work from home, from a coworking space, or from our HQ in Los Angeles, CA
- Flexible time off: Everyone is different and some people like to travel more often than others. Others need to take time off for errands. We trust our people to get their work done
- Stipend for home setup: We’ll cover the costs for your new Apple computer, a modern desk, an ergonomic chair, and more
- Pick your own perks: Want to join a gym? Want to take an online course? Need a stipend for massages? We’ll cover the costs. We’ll work with you to create a custom perks plan that’s fair & makes you feel great
Company values
- Be successful as a company: You should strive to be excellent in your role, but you should also strive to help others be excellent in their roles. Why? Our company's success will surpass your wildest expectations meaning your personal success will too
- Take a moment to understand others: Put yourself in the shoes of others, be it the customer, a coworker, or anyone else. The best way to do this is by talking to them, and being empathetic that we're all dealing with our own struggles, and that we have different motivations
- Feedback should make us stronger, not weaker: Be confident in yourself to ask for feedback and give feedback. But remember to give actionable feedback that will help others grow, versus reducing their confidence. Always assume positive intent
- Practice Gracefulness: We are lucky that of all the people in the world, we get to be the ones who build this company. Cherish this feeling and use it as fuel to further the mission
Company HQ
Oakwood, Los Angeles, CA
Articles
Leadership
Raad Michael Mobrem
(CEO)Previously founded Lettuce where they served as the CEO for almost 4 years. They also served as an Advisor at Delta Air Lines for over 7 Years.
Tim Watson
(CTO)Currently an Advisor for Finwell. They previously co-founded RadPad where they served as the CTO for over 4 years.
Salary benchmarks
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