Interim Head of Relationship Management, Acin
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3 days a week in office
AI driven risk control platform
Posted today
AI driven risk control platform
21-100 employees
Posted today
+ Share options
3 days a week in office
21-100 employees
Company mission
To revolutionise the financial industry’s approach to non-financial risk management.
Role
Who you are
- Significant experience in a client-facing or relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company
- A strong understanding of the banking industry (Corporate and Investment Banking)
- Proven experience managing a small team
- Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues. Strong presentation skills, including to senior client stakeholders
- Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork
- Proven ability to work in a demanding environment, managing multiple projects, co-ordinating with colleagues globally and meeting tight deadlines
- Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur
- Strong project management skills, with the ability to manage a portfolio of multiple projects running simultaneously
What the job involves
- You lead and manage Acin’s Relationship Management function as part of the Client team. Additionally, you are responsible for managing and developing the relationship with one or more of Acin’s clients, who are top tier banks
- You collaborate closely with teams across the organisation (e.g. Client, Intelligence & Analytics, Technology and Operations) in order to provide a consistently high level of service to our clients
- Accountable for all Relationship Management deliverables and goals
- Line management of the Relationship Management team and development of the team in line with business goals and career progression aspirations
- Maintain a culture of excellence in the Relationship Management team that is aligned with Acin values
- Develop the client strategy for establishing a trusted strategic advisor relationship with each client thereby ensuring success and growth
- Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin
- Build relationships with Acin’s bank clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations
- Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, that we deliver desired outcomes and improve upon any areas of dissatisfaction
- Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients
- Own project management throughout the relationship life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute to plan with excellence coupled with strong communication across stakeholders
- Drive excellence in materials related to Relationship Management, such as marketing presentations, proposals, pilot deliveries
- Present and lead client meetings in multiple different forums, including:
- Regular QBRS - on and off-site meetings to understand and discuss a client’s business requirements and business issues and explore how the product can help address and resolve these issues
- Meetings to deliver the analysis, insights and value to key stakeholders; including co-ordinating follow-ups after meetings, managing timely responses to follow up questions and prioritising requests
- Formal and informal review meetings to seek client feedback
- Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses
Salary benchmarks
Our take
In the years since the global financial crisis, financial institutions have made substantial investments to upgrade their risk management programs and comply with ever more stringent regulatory requirements. While most institutions are well set to manage market, credit and liquidity risks, the need to enhance management of non-financial risk is becoming ever more apparent.
Acin is setting out to build a brand-new infrastructure for operational risk management. It's a challenging mission, and will involve redefining the way some of the world’s biggest financial services companies and banks work with data. Yet the company has made impressive progress. Based on a network of peers, Acin’s data protocols connect a bank’s risk control data across their firm and industry, creating huge efficiency savings across the bank both in front and back-office operations.
Acin is now positioned as a strong digitisation option for financial services, and has attracted funding from JP Morgan, Citi, BNP Paribas, Barclays, and Lloyds Banking Group. They will be using this investment to develop new products and enter new fields across the financial services sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2022
$24m
SERIES B
Sep 2020
$10.2m
SERIES A
Total funding: $34.2m
Company benefits
- 25 days annual leave plus bank holidays
- Hybrid working options. We currently we have offices in Farnborough and Central London
- Enhanced maternity and paternity leave policies
- Private healthcare for you and your family with Axa Healthcare
- Employee Assistance Program
- Share options – we like to offer our employees a stake in our success
- Perkbox
- Access to cutting edge tools and technologies
- A company pension to help save for your future
- A strong team culture where successes are celebrated together
Company values
- Get Up and Go - Dynamic, Driven and Engaging
- Always Further - Pioneering and Collaborative in our Approach
- Value Creation - Create Tangible Value for Customers
- Product First - Analytical and Technology Led
- Integrity - Straightforward, Honest and Sincere
- Judgement - Take a 360 View, Then Back Yourself
Company HQ
City of London, London, UK
Articles
Leadership
Paul Ford
(CEO)Previously COO of both Credit Suisse and Barclays Wealth and Investment Management, they also served as a Captain in the Royal Engineers for over 4 years.
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