Customer Success Enablement Manager, ZoomInfo
$88-121k
3 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$88-121k
3 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 5+ years of customer success management experience (or related fields, e.g. customer onboarding, customer experience, etc. or a mix)
- 2+ years experience in sales, revenue, CS, or CX internal enablement
- Strong understanding of customer success motions, metrics, technologies, processes, and best practices
- Excellent oral & written communication skills
- Stakeholder management skills and the ability to influence up and across
- Experience with CSM platforms such as Gainsight, ChurnZero, Totango (or similar), and enablement platforms such as Allego, Rise, Seismic, Spekit (or similar)
- Dynamic interpersonal skills, combining the ability to work independently and as part of team with strong cross-functional collaboration skills
- A customer-first, outcomes-driven, innovative, and solutions-oriented mindset
What the job involves
- As the Customer Success Enablement Manager, you will be responsible for developing and delivering enablement programs specifically designed for our Customer Success Management (CSM) team
- You will ensure alignment with broader Revenue Enablement and Customer Success organization goals through effective tools, training, and insights
- Design and implement a comprehensive enablement strategy that aligns with company objectives, revenue enablement, and customer success goals
- Create and facilitate scalable training programs that enhance the skills and knowledge of the CSM team. This includes assigning, presenting, and leading various training sessions
- Develop and manage high-quality enablement content, including e learning modules, live training materials, and resource guides, ensuring accessibility and relevance
- Work closely with Customer Success leadership, Product Enablement, Sales Enablement, Product teams, and CX teams to ensure cohesive enablement efforts across the organization
- Establish mechanisms to gather feedback from the CSM team on training effectiveness and content utility. Use this feedback to continuously improve enablement programs
- Support and update the onboarding program for new CSM hires and implement ongoing training initiatives for continuous development
- Manage multiple enablement projects and initiatives simultaneously, ensuring timely execution in a fast-paced environment
- Drive adoption of new initiatives, tools, and processes by supporting change management efforts and ensuring the CSM team is well-equipped to embrace changes
- Stay current on the latest best practices in customer success and revenue enablement. Share insights and knowledge to foster a culture of continuous improvement
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company values
- We are Difference Makers
- We are One Team, One Dream
- We Define New Possibles
- We Get Stuff Done
- Out Bar is High
- We are Fanatic About Our Customers' Success
Company HQ
Vancouver
Articles
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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