Technical Infrastructure Associate, WHOOP
Research Operations
5 days a week in office
Wearable health and fitness devices
Be an early applicant
Wearable health and fitness devices
501-1000 employees
Be an early applicant
5 days a week in office
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- Bachelor’s Degree from an accredited university
- 2-3 years of experience with research operations, analytics, data science, or a related field
- Strong technical literacy, enthusiastic about learning and managing new platforms and devices
- Strong interpersonal communication skills
- Strong attention to detail
- Ability to manage multiple projects and priorities at once, and help other team members prioritize related asks
- Prior experience with Agile planning, Jira, and Confluence a plus
What the job involves
- As the Technical Research Operations Associate, you will own the infrastructure that makes research at WHOOP Labs possible, including proprietary internal and 3rd party platforms
- In owning the Lab’s tools, you will work closely with internal development teams to unlock the lab’s ability to execute research using prototype devices and custom data collection tools
- You will also collaborate with other members of the WHOOP Labs Research Operations team to identify opportunities for continuous improvement and process optimization (e.g. dashboards, automations)
- Own management of all operations platforms used by the WHOOP Labs team
- Manage device troubleshooting and bug reporting for prototype testing, coordinating with research execution staff to evaluate impact and escalating to engineering teams as needed
- Work closely with the Research Platform Manager to identify and prioritize improvements, feature development, and long-term tooling strategy based on lab needs and feedback
- Own the design, development, and maintenance of lab performance metrics. Implement dashboards and data visualizations to track key outcomes, ensuring stakeholders have access to accurate and actionable insights
- Build and maintain the technical infrastructure that supports data collection and reporting. Examples include Jira configurations, tool integrations, and automation pipelines that streamline lab operations
- Support the WHOOP Labs Research Operations and Execution teams by regularly gathering feedback on any pain points related to the tools/systems you own and identifying future improvements that address those challenges
- Report progress regularly and present findings to department heads
- Support vendor identification and procurement for new software or other tools
- Report to the Director of Human Subjects Research
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
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