Senior Business Programs Manager, Expedia Group
Commercial Operations Program Management
Online travel shopping company
Be an early applicant
Online travel shopping company
1001+ employees
Be an early applicant
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- If you enjoy being results-oriented and collaborative, have bias to action, strong project & change management as well as analytics and problem-solving skills then join this dynamic team!
- Degree educated, with 8+ years of proven experience of leading complex, cross-functional, large-scale business programs and initiatives
- Qualified and experienced at using PMP and/or Agile methodologies and frameworks
- Travel industry, customer-centric, sales operations experience preferred
- Passion for driving business impact & execution of projects and programs through to completion
- Self-motivated with a positive, can-do attitude and the ability to drive success with limited guidance in a highly autonomous role
- Strong organizational skills, with the ability to develop and optimize robust project governance, framework, plans and work processes in partnership with cross-functional project teams
- Ability to manage key relationships: mobilize, influence, and lead others without having positional authority, by interacting and building rapport with teams of all levels, in a fast-moving and ever-changing environment
- Excellent problem solving and analytical skills with strong business acumen, ability to think strategically and to see the bigger picture without missing details
- Keen sense for prioritisation and the ability to distinguish the critical from the extraneous factors influencing project outcomes
- Excellent communication skills with the ability to simplify and present complex concepts to both executive leadership and operational teams
- Inclusive team player with an ability to build an inclusive environment to bring a diverse set of perspectives to the team and our solutions
What the job involves
- Travel Partnerships and Media (TPM) Program Management team is looking for a Business Programs Manager to play a key role in evolving our business and driving our division priorities to results
- In this role, you drive change for the next generation of travel challenges and opportunities in a fast-paced & ever-changing environment
- You will drive and deliver increasingly complex projects or programs, end-to-end
- You’ll be part of a global Program Management team within the Operational Excellence organization and will work on a large variety of global medium-large scale projects or programs, depending on the need, across various teams, lines of business, or even organisations, to drive transformational change for our Travel Partners and TPM teams
- Drive complex programs requiring coordination across teams and organizations. Establishes strategy & direction of execution within a program
- Drive complex programs requiring coordination across teams and organizations. Established strategy and direction of execution within a program
- Scope, design, structure and lead large scale, complex and ambiguous projects and programs. Design and optimize effective project and program structures, organization and governance, throughout the project lifecycle, to set them up for success
- Build, empower and lead effective project teams by ensuring clear roles & responsibilities, goals & milestones, and driving accountability throughout the project/program lifecycle. Design tailored plans and frameworks as needed
- Provide frameworks, leverage data and fact-based investigation to independently solve ambiguous problems, and drive alignment, prioritization and focus from leadership to project groups. Perform complex data analyses and extract simple insights when needed
- Anticipate, assess, and manage dependencies, resourcing, risks and issues through independent and transparent escalation & reporting. Identify and track key measurements for determining progress, success, and effectiveness of programs
- Ensure effective written and verbal communication throughout the project lifecycle. Tailor communications for different audiences and break down complex information into simplified messages to drive decision making & accountability
- Understand Expedia Group and Expedia for Business overarching strategy and objectives to guide proper prioritization, resolve challenges, propose best practices and resolution options
- Manage a complex matrix of multiple stakeholders, teams, departments and workstreams. Use influence and establish relationships to become a trusted advisor and partner. Foster collaboration across E4B and Expedia Group teams
- Develop close relationships with applicable leadership teams and serve as a change agent with strong credibility and influence in the organization
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
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