Customer Service Specialist, GoHiring

Salary not provided

Entry, Junior and Mid level

Remote from Germany

Automated job posting and recruiting analytics

Open for applications

Automated job posting and recruiting analytics

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Open for applications

Salary not provided

Entry, Junior and Mid level

Remote from Germany

21-100 employees

B2BRecruitmentMarketingAnalyticsSaaSAPIAutomation

Company mission

To increase the productivity of all market participants by facilitating and improving collaboration.

Job

Company

Role

Who you are

You’re confident in both German (native/bilingual) and English (business fluent)
You bring a completed university degree and first professional experience in a customer-facing or operational role, preferably within a digital B2B environment or with complex products
You thrive on helping others and communicating clearly comes naturally to you, whether it’s via email, phone, or video
Staying organized in fast-paced situations is second nature to you
You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term

What the job involves

Be the voice of our customers: As a key member of our service team, you shape the customer experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care
Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions
Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes
Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you make sure everything is in order behind the scenes
Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management—no two days are alike
Drive improvement: You spot opportunities for optimization and automation, partnering with Sales, Product, and Finance to continuously enhance our services

Application process

Simply send us your CV or LinkedIn/Xing profile. No cover letter needed. We are happy to hear from you
We are happy about the interest of all candidates and strive to provide feedback as quickly as possible

Our take

GoHiring is a leading software company that provides recruiters with the tools to automate job posting and recruiting analytics. Its easily integrated software fits into whatever existing HR software its clients employ, so it not only makes processes easier, but there is less of a learning curve as they are able to work within an already familiar system.

By enabling recruiters to automatically access over 800+ channels with its multi-posting feature, it can save recruiting teams valuable time and money. The company’s analytics tools provide actionable insights as to which channels are worth investing in, as well as identifying specialised portals to yield higher results.

Used by thousands of companies, GoHiring is well-set to remain a leading automated job posting platform with vast expansion opportunities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

20% employee growth in 12 months

Glassdoor (4.5)

Company

Company benefits

Remote First
Flexibility
Work equipment of your choice
Performance-related company-wide bonus
Employee stock ownership plan
Meet the team for one week twice a year in varying locations in Europe

Company HQ

Neukölln, Berlin, Germany

Leadership

Uta Sommer

(Co-Founder)

Former freelance HR Innovation Consultant. Worked as Head of HR and CEO Assistant at HR New Media, and was an International Recruitment and Marketing Manager at IDP Education.

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