Premium Support Engineer, Replit
+ Equity
More information about location
Collaborative coding platform
Open for applications
Collaborative coding platform
201-500 employees
Open for applications
+ Equity
More information about location
201-500 employees
Company mission
To build powerful, simple tools and platforms for learners, educators, and developers.
Role
Who you are
- 3+ years in technical support, developer support, or systems engineering
- Experience providing rapid-response support to high-value or enterprise customers
- Strong debugging skills with JavaScript, Python, or similar languages
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
Desirable
- Has used Replit in the last 3 to 6 months
- Experience working with IDEs, terminals, or other common developer tools
- Experience with AI tools (Claude, ChatGPT, etc.)
What the job involves
- As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed
- You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business
- Provide swift, high-priority support to Premium customers, responding within strict SLAs
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication
- Lead customer-facing communications during outages or incidents
- Identify recurring issues and collaborate internally to reduce time-to-resolution
- Contribute to internal tooling, automation, and documentation that improves team efficiency
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality
Salary benchmarks
Our take
Young students and workers in the tech industry are constantly being encouraged to add programming to their skill-set portfolio to prepare for a digital future. However, getting started with programming environments can be very difficult, requiring computer science knowledge to even boot the programming environment in the first place.
Replit embeds pre-booted programming environments within web browsers, allowing users to begin coding immediately without having to set up the client. The website supports most popular programming languages such as C++, Javascript, and PHP, in addition to frameworks such as Django and Sinatra. The service can be accessed for free and provides access to everything required to program applications including libraries, tutorials, and collaborative capabilities.
The company has attracted millions of users, including some at major tech companies like Google, Facebook, and Stripe. In 2025, it raised $250 million in funding, raising the company's value to $3 billion. It will use this funding to expand its reach and operations and accelerate its product development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2026
$400m
SERIES D
Jul 2025
$250m
LATE VC
Total funding: $872.2m
Company benefits
- Remote-First and Autonomous Working Environment
- Flexible Work Hours
- Equity
- Home Office Set-Up Stipend
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Monthly Expenses Stipend
- Commuter Benefits
- Parental and Baby Bonding Leave
- Flexible PTO (2 Weeks Minimum Required) + Holidays
- 401k Program
- Annual Company/Team Offsites (4/year)
Company HQ
Town Center, Foster City, CA
Leadership
Amjad Masad
(Co-Founder & Head of Engineering)They started their career as a Developer at Arcadia, before brief software roles at Boss Consulting, wikikiwis, Untitled Labs, and Yahoo! They were a Founding Engineer at Codecademy and spent over 2 years at Facebook.
Haya Odeh
(Co-Founder)Having worked as a Web Designer for LANA-W.S.I, Boss Consulting, Bdesign, and General Assembl.y, they worked for a year as a Freelance Graphic Designer. In 2015, they co-founded Replit.
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