Principal Program Manager, Riot Games

• The ideal candidate will possess deep expertise in contingent workforce program management, vendor relationships, and employment law compliance, coupled with strong partnership and communication skills
• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Certification in contingent workforce management (CCWP)
• 8+ years of experience in contingent workforce program management
• Proven track record of designing and implementing successful contingent workforce strategies
• Strong knowledge of global employment laws and regulations related to contingent labor
• Demonstrated expertise in advanced Excel functions and data analytics, with a proven ability to extract insights and optimize workforce strategies
• Experience with VMS tools (e.g., VNDLY, SAP Fieldglass, Beeline) and MSP programs
• Strong leadership, project management, and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Desirable

• Riot’s People team exists to help Rioters make better decisions around its talent. We bring our expertise to all areas of HR such as hiring, onboarding, learning and development, diversity and inclusion, performance management, benefits, perks, compensation, employee relations and off-boarding so that all Rioters can flourish
• The Global Program Manager, Contingent Workforce is a strategic leader responsible for designing, managing, and optimizing the organization’s contingent workforce strategy
• This role involves collaboration across departments to ensure compliance, efficiency, and alignment with organizational goals
• Develop and implement a comprehensive global contingent workforce program strategy aligned with organizational goals
• Drive a culture of continuous improvement by regularly assessing and refining contingent workforce policies, processes, and systems
• Leverage feedback from global program stakeholders and customers to identify pain points and implement solutions
• Proactively identify opportunities to enhance efficiency, cost savings, and scalability within the contingent workforce ecosystem
• Proactively address challenges and deliver impactful solutions for the business
• Establish key performance indicators (KPIs) and metrics to monitor program success and drive continuous improvement
• Lead and deliver global cross-functional projects to enhance contingent workforce program effectiveness
• Drive collaboration across departments to implement program improvements and streamline workflows
• Act as the primary administrator and subject matter expert on VNDLY, ensuring optimal utilization and configuration to support Riot’s contingent workforce program
• Provide training and guidance to hiring managers, vendors, and internal teams on the effective use of VNDLY
• Continuously evaluate system performance, recommend improvements, and collaborate with IT and vendors on system enhancements
• Troubleshoot system issues and optimize workflows to ensure seamless contingent worker onboarding, tracking, and offboarding
• Leverage advanced Excel functions to analyze and visualize contingent workforce trends, as well as drive decision-making for the program
• Partner with the People Analytics team to develop and maintain dashboards and reports to provide insights on spend, headcount, tenure, supplier performance, and compliance metrics
• Conduct regular data audits and execute on data cleanliness initiatives to ensure accuracy, consistency, and completeness of contingent workforce records
• Ensure compliance with all local, state, and country employment laws and regulations related to contingent workers across all regions
• Partner with legal, HR, and procurement teams to mitigate risks associated with contingent workforce management
• Develop and maintain robust governance frameworks for contingent workforce policies and processes
• Build and maintain strong relationships with staffing agencies, managed service providers (MSPs), and vendor management system (VMS) partners
• Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services for Riot
• Act as a liaison between external vendors and internal stakeholders to address issues, streamline processes, and optimize outcomes
• Lead initiatives to educate managers and program stakeholders on contingent workforce policies, processes, and best practices
• Collaborate with Learning & Development to create and continually update training programs that enhance understanding of contingent workforce management