Partner Success Engineer, JOTELULU
France
Cloud services for IT distributors
Be an early applicant
Cloud services for IT distributors
21-100 employees
Be an early applicant
21-100 employees
Company mission
To provide tech companies with simplified and reliable cloud services, helping them become more competitive and scalable.
Role
Who you are
- We are looking for a technically skilled individual who is also personable, flexible, and empathetic
- We want a Success Engineer who can take care of our partners and is willing to help, explain, and teach, making the experience with our technical team unique
- We are seeking someone who not only resolves tickets but also helps the partners understand and get the most out of the platform by showing proactivity and a desire to contribute
- If you are passionate about cloud technology, customer success, and solving complex challenges, we’d love to hear from you!
- Fluency in French and English is required; proficiency in additional languages (French, Portuguese) is highly advantageous
- Experience: 3+ years in a technical support or customer success role, preferably within the cloud services or technology sector
- Problem-solving mindset: Ability to diagnose complex issues and provide effective solutions quickly and efficiently
- Communication: Excellent verbal and written communication skills in French, with the ability to explain technical concepts even to non-technical audiences
- Customer-focused: A passion for helping partners and ensuring their success with our platform
- Adaptability: Comfortable working in a fast-paced, startup environment where priorities can shift rapidly
- Team player: Collaborative mindset with the ability to work cross-functionally within the company. We're looking for a person who's willing to contribute and thrive in an open culture based on communication and continuous improvement
- Education: A degree in Computer Science, Information Technology, or a related field is preferred but not required. An individual passionate about IT and eager to keep learning
- Technical skills:Strong understanding of cloud computing, networking, and virtual infrastructure. Familiarity with platforms such as AWS, Azure, or Google Cloud is a plus
- Proficiency with Windows Server environments (2012-2022) and its main services. Microsoft Certifications (MCP, MCSE) would be beneficial as well
- Knowledge of Linux system administration, LPIC-1, LPIC-2 or equivalent are a plus
- Experience working with Jira/Confluence is a clear asset
- Experience with Hypervisors: VMWare, Hyper-V, etc
- Knowledge of LAN/WAN, VPNs, and network security best practices
- Cisco Certs (CCNA, CCNP) and/or CompTIA Network+ are desirable
- If you think you don't tick all the boxes but the project sounds interesting to you, we'd still love to hear from you
What the job involves
- We are revolutionizing the cloud services landscape by providing top-tier cloud solutions tailored for Small and Medium-sized Enterprises
- As a Partner Success Engineer, you will be at the forefront of our customer interactions, ensuring that our partners receive the highest level of support and guidance throughout their journey with us
- This role is crucial to our success as it directly impacts customer satisfaction, retention, and growth
- Provide exceptional support: Assist partners with technical issues related to our cloud services, ensuring timely and effective resolution
- Onboard new partners: Guide new partners through the onboarding process, ensuring a smooth transition and understanding of our platform
- Act as a liaison: Work closely with our sales, product and engineering teams to relay customer feedback, issues, and suggestions for continuous improvement
- Monitor and improve: Track partners satisfaction metrics and work proactively to improve the overall customer experience
- Troubleshoot technical problems: Diagnose and solve complex technical issues, leveraging your knowledge of cloud services and infrastructure
- Document solutions: Maintain clear and accurate documentation of support cases, solutions, and best practices
- Educate and empower: Conduct training sessions, webinars, and provide resources to help partners maximize the value of our services
Our take
JOTELULU is a Spanish-based tech company providing a transformative cloud services platform. Catering specifically to IT businesses, the platform acts as a conduit for their evolution into cloud service providers.
With a suite of IT and communication products - alongside system administration tools - JOTELULU helps alleviate the everyday complexities encountered by small and medium-sized IT enterprises and their customers.
Following a successful funding round, the company is now in a position to propel its growth trajectory and facilitate its expansion into the promising French market. With a proven track record of servicing over 3,000 SMEs and reaching a user base of 10,000 across Spain and Portugal, JOTELULU is steadfastly poised to carve a dynamic path in the evolving landscape of cloud service provisions.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2024
$8m
EARLY VC
May 2023
$4.7m
SERIES A
Total funding: $13.8m
Company benefits
- There is an office in Madrid, but you are free to choose whether you want to work from home or in person
- Flexible compensation: Products and services exempt from personal income tax: restaurant cards, public transport, health insurance
- Flexible hours all year round, intensive workdays every Friday and during the summer
- Annual budget per person to invest in training courses, conferences
- If you come to work at the office, you can count on good coffee and better company to spend the day
Company HQ
Palacio, Madrid, Spain
Leadership
David Amorín
(Founder & CEO)Graduated from the Pontifical University of Salamanca with a Bachelor's Degree in Computer Science. Previously founded Adder Solutions and Adder Global where they served as CEO. Also worked as a Senior Software Engineer at Noviant and NCIC IT.
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