Staff Program Manager, Mozilla
Trust & Safety
€74-99k
+ Generous performance-based bonus plans to all eligible employees
Internet software for people, not profit
Be an early applicant
Internet software for people, not profit
1001+ employees
Be an early applicant
€74-99k
+ Generous performance-based bonus plans to all eligible employees
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- Our ideal candidate is a strategic thinker and self-starter who thrives in complex, ambiguous environments
- 5+ years of experience in Trust & Safety operations or a related role
- Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems
- Experience using metrics, dashboards, or reporting to identify trends and improve outcomes
- Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling
- Strong understanding of online safety issues, such as data privacy, misinformation, and fraud
- Strong understanding of AI safety issues, such as fairness, accountability, and transparency
- Excellent analytical, problem-solving, and decision-making skills
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Experience collaborating with diverse stakeholder groups
- Experience working in a fast-paced and dynamic environment
- Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs
What the job involves
- The Mozilla Trust & Safety team helps Mozilla build and operate products that prioritize people’s safety, privacy, and agency. We partner with product, engineering, legal, and policy teams to understand potential risks across our products and services, and we design policies, processes, and technical capabilities that reduce harm while advancing Mozilla’s mission
- As a Staff Program Manager, you’ll design and implement safety and compliance initiatives across a diverse portfolio of products, from trustworthy AI to marketplace integrity. You will partner closely with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance
- This position requires a unique blend of prior Trust & Safety experience, strong program management skills, and problem-solving abilities
- You will be responsible for implementing strategic safety programs at scale, partnering with stakeholders from product, legal, policy, and engineering teams to navigate evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design
- Manage key Trust & Safety programs to reduce harmful experiences for our users
- Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety
- Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives
- Stay informed about industry best practices and emergent risks associated with new technology products and contexts
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not-for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(Board of Directors & Founder)Former CEO of the company. Previously CEO and President at Willow Innovation, Director at Patelco Credit Union, and GM of Core Hosts and Community at Airbnb.
Anthony Enzor-DeMeo
(CEO)Formally General Manager of Firefox, CTPO at Roofstock, CPO at Better.com, GM at Wayfair and Product Lead at Dealer.com.
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