Senior Customer Success Architect, Amplitude

$143-215k

OTE

+ Employee Stock Purchase Program​

SQL
JavaScript
Python
Java
iOS
Android
REST API
Senior level
Denver
Amplitude

Product analytics company

Job no longer available

Amplitude

Product analytics company

501-1000 employees

B2BEnterpriseBig dataAnalyticsSaaSProduct ManagementData Analysis

Job no longer available

$143-215k

OTE

+ Employee Stock Purchase Program​

SQL
JavaScript
Python
Java
iOS
Android
REST API
Senior level
Denver

501-1000 employees

B2BEnterpriseBig dataAnalyticsSaaSProduct ManagementData Analysis

Company mission

To be the epicenter of digital business.

Role

Who you are

  • The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work"
  • You are a solution- and execution-oriented individual with a dedication for getting things done
  • At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
  • Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
  • Execution and customer service oriented, able to effectively prioritize and complete customer deliverables on-time and drive outcomes
  • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
  • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
  • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners

What the job involves

  • Join us as we deliver innovative and creative solutions to our customers
  • We're looking for a Senior Customer Success Architect with experience providing guidance on data management and consultative support on customer taxonomy and tech stack
  • Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward
  • Serve as a trusted technical advisor for our customers
  • Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
  • Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
  • Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
  • Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers

Our take

Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.

Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.

Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.

Freddie headshot

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

0% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Jun 2021

$150m

LATE VC

May 2020

$50m

SERIES E

Total funding: $336m

Company benefits

  • We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
  • We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
  • We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
  • Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price

Company values

  • Humility - For Amplitude, humility is all about checking its egos at the door.
  • Ownership - Ownership means that Amplitude can take the initiative to solve problems that drive its shared company success.
  • Growth Mindset - A growth mindset is essential to ensuring every employee at Amplitude can advance their career.

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.

Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.

Jeffrey Wang

(Chief Architect)

They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.


People progressing

Joined as Recruiting and Front Desk Coordinator, promoted to Recruiting Operations Associate after 9 months and again to Technical Recruiter after 5 months. They were promoted again to Senior Technical Recruiter in September 2021.

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