Infrastructure Administrator, Impulse Space

• 5+ years of experience providing hands-on L1–L3 technical support in a professional environment
• Experience managing and troubleshooting systems across Windows, macOS, and Linux
• Demonstrated experience using Microsoft 365, Intune, and Entra ID (Azure AD)
• Experience with Infrastructure as Code (Terraform, or similar)
• Experience supporting VMware, Azure, or AWS environments
• Prior experience managing local IT infrastructure at a remote site

Desirable

• As an Infrastructure Administrator at Impulse Space, you will serve as the primary on-site IT lead at one of our locations
• This hybrid role blends L1 through L3 technical support with hands-on infrastructure administration, requiring both excellent customer service and strong systems expertise
• From helping users reset passwords to managing cloud infrastructure, network gear, and compliance-aligned systems
• This is a high-trust, high-autonomy role ideal for someone who thrives in a fast-moving, mission-driven aerospace environment
• Serve as the first line of defense for all local IT issues, providing L1 to L3 support across Windows, macOS, and Linux endpoints
• Deliver exceptional in-person support for day-to-day issues, including hardware, software, printing, and connectivity
• Provide white-glove support to executives and key stakeholders
• Handle new hire onboarding and offboarding, including device setup, account provisioning, and access configuration
• Maintain and curate documentation and internal knowledge base articles
• Managing sub-contractors performing work on-premises
• Supporting rapid deployment of physical IT hardware (e.g. running data lines, adding cameras, networking equipment, etc)
• Deploy, configure, and maintain on-prem and cloud infrastructure (VMware, Azure, AWS)
• Implement and manage Infrastructure as Code (IaC) using tools like Terraform
• Monitor and troubleshoot network systems, VPNs, and endpoint performance
• Support integration and automation across IT systems, apps, and platforms
• Own and manage backup systems and disaster recovery plans
• Support privileged access management and contribute to zero-trust architecture enforcement
• Operate IT systems in alignment with CMMC, NIST 800-171, and ITAR practices
• Implement and maintain monitoring and alerting systems (e.g., PRTG, Nagios)
• Coordinate with IT leadership and Security on incident response, endpoint security, and logging
• Assist with audit prep, hardware inventory, and vendor coordination

• Application Recieved
• Resume Review
• Intro Phone Interview
• Technical Phone Interview
• Onsite Interview
• Offer!