Senior Customer Success Manager, Najar
Office located in Rue Laffitte, Paris
AI-driven procurement solutions
Open for applications
AI-driven procurement solutions
21-100 employees
Open for applications
Office located in Rue Laffitte, Paris
21-100 employees
Company mission
To revolutionise procurement and finance operations.
Role
Who you are
- You have at least 3 years experience working within client-facing roles
- You have a first experience in a SaaS B2B industry and a deep understanding of the SaaS ecosystem
- You speak both French & English fluently (spoken and written)
- Empathy for our clients and an ability to quickly build rapport with those around you
- A highly organized approach to your work, with meticulous attention to detail
- Nice-to-have: You have a first experience in an early-stage company
- Link Passion with performance
- Champion unconventional unity
- Win or Learn
What the job involves
- Our goal is to become the strategic partner for businesses, their Architect of Trust
- We are looking for a Customer Success Manager who will act as the primary point of contact for a portfolio of new and ongoing Najar clients
- Your main responsibility lies in helping our partners be successful using our platform
- Everyday is different…one day, you may be training users on our platform, the next day, you may be working with clients on procurement strategy. You are the voice of our customers internally
- As Customer Success Manager, your role is to increase adoption, and ensure retention, renewal, and satisfaction of our clients
- You will participate in the improvement of the best-in-class Customer Success machine, creating an amazing journey for our customers from the onboarding to the entire lifecycle of our clients
- Establish a trusted relationship with each assigned client and act as an advisor to clients to ensure they’re using the product effectively and make their project a success
- Serve as point of contact for renewal conversations, managing contractual and billing inquiries from clients
- Coordinate and lead the various internal teams involved in projects: Product, Procurement, Sales, Marketing, etc
- Drive and define the establishment of measurable goals and other success indicators to support the client in achieving their goals
- Identify and develop new and expanded use opportunities within existing customer portfolio
Application process
- Step 1: Video interview with our Talent Acquisition Manager to get to know each other - 45-minute
- Step 2: Manager Meeting with the CSM Director - 45 minutes
- Step 3: Case Study with the Sales Director & the CSM Director - 1 hour
- Step 4: Culture fit with a Product Manager and an IT Buyer - 30min
- Step 5: Meet our Founder - 30min
Our take
Najar (formerly Welii) is an AI-powered procurement solution that gives businesses full visibility and control over their purchasing decisions. Its platform helps to streamline procurement and enhance compliance. Plus, it integrates seamlessly with existing tools, allowing companies to reduce cost and optimise spending.
Founded in 2021, Najar has already delivered strong results, with clients seeing up to 40% savings per negotiation and an average 7x ROI. Helping businesses like Iziwork and Cafeyn achieve significant cost reductions, the company has proved it's a valuable partner when it comes to optimising procurement and improving financial performance.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company HQ
Beaubourg, Paris, France
Leadership
Vincent Coste
(Co-Founder & CEO)Prior to co-founding Najar, they worked at ReachFive for almost 4 years, while there they served as a Corporate Financial Controller and as the Chief Financial Officer.
Jean-Guillaume Buret
(Co-Founder & CTO)Experienced Back-End Developer having previously worked at Upflow, Cubyn and Brigad.
Killian Buffard
(Co-Founder)Previously the Director of French operations at Namagoo. Prior to that, they spent 3 years at Personali as a Customer Success Manager, Key Account Manager and Sales Director.
Salary benchmarks
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