Customer Support Agent, Phorest

9-month Fixed-Term Contract

Salary not provided

Mid and Senior level

Dublin

Remote from Ireland, UK

Salon management solution

Open for applications

Salon management solution

201-500 employees

B2BMarketingCustomer serviceSaaSBeauty

Open for applications

Salary not provided

Mid and Senior level

Dublin

Remote from Ireland, UK

201-500 employees

B2BMarketingCustomer serviceSaaSBeauty

Company mission

To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.

Job

Company

Role

Our take

Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.

Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.

From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.

Freddie

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (4.2)

Company

Funding (last 2 of 3 rounds)

Mar 2022

$12m

LATE VC

Jun 2018

$23.5m

GROWTH EQUITY VC

Total funding: $37m

Company benefits

Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
We help you travel by providing a bike to work scheme as well as tax saver transport tickets
We care for your family and provide Enhanced Maternity and Paternity benefits
We grow our own timber! We provide a great learning environment including an extensive onboarding program
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
We don't believe in formal dress codes. We prefer causal things

Company HQ

North City, Dublin, Ireland

Leadership

Ronan Perceval

(Co-Founder & CEO)

Previously worked in hair salons, and also co-founded Demonware.

Jamie Myerscough

(Co-Founder & Director)

Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.

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