Senior Analytics Engineer, Gusto
Customer Experience
$132.2-200k
Salary dependent on location
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
$132.2-200k
Salary dependent on location
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 4+ years of experience in Data Analytics, Data Engineering, or Data Governance
- Proficient in SQL and Python, capable of querying and analyzing large datasets with ease
- Strong analytical skills, with the ability to interpret complex data and provide actionable insights
- Proven ability to work with messy, undocumented data: reconciling conflicting sources, defining metrics from scratch, and documenting your decisions and trade-offs along the way
- Clear, direct communication style. You can explain a complex data investigation to a non-technical stakeholder in 1–2 sentences before diving into the detail
- Comfortable working independently, managing competing priorities, and driving projects forward without waiting for perfect requirements
- We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto
What the job involves
- Gusto’s Customer Experience team is evolving how we serve small businesses — launching new service models, migrating telephony platforms, and building data infrastructure to support it all
- We’re looking for a Senior Analytics Engineer to own the data layer that makes this possible
- This isn’t a typical analyst role. You’ll spend roughly half your time building and refining ELT pipelines (new API integrations, telephony data, evolving process data) and the other half translating that data into dashboards, metrics, and insights that CX leaders use to make decisions
- You’ll be the data engineering lead for CX — partnering with our centralized Data Engineering team while driving the priorities, definitions, and architecture for CX-specific data
- The CX Data & Insights team provides the analytical backbone for Gusto’s Customer Experience organization. We build scalable reporting, define operational metrics, and partner with CX leaders to turn data into action
- You’ll work alongside analysts, workforce management and support partners, data science and engineering teams — and you’ll have a seat at the table when decisions are being made about how we measure and improve the customer experience
- Design, build, and maintain ELT pipelines for CX data sources — including new API integrations, and evolving operational processes
- Lead CX data engineering workstreams in close partnership with the centralized Data Engineering team. You set the priorities and define what’s needed; they help you scale it
- Navigate messy, conflicting data sources (yes, there will be 50+ tables that don’t agree) to establish reliable sources of truth and well-documented metric definitions
- Build and maintain data models that support forecasting, capacity planning, agent performance, and service-level tracking
- Develop and maintain automated dashboards and reports for day-to-day operations and executive readouts
- Conduct deep-dive analyses to uncover growth opportunities, diagnose performance issues, and shape CX strategy
- Translate complex findings into clear, concise recommendations — lead with the conclusion, then show the work
- Partner directly with CX leaders to define what we should measure, why it matters, and how to act on it
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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