Senior Payroll Service Delivery Lead, HiBob
United States
$110-142k
+ Equity
More information about location
A modern HR platform powering productivity, engagement, and retention
Be an early applicant
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Be an early applicant
$110-142k
+ Equity
More information about location
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- 10+ years of hands-on US payroll experience in a complex and multi-state environment
- Proven track record of owning payroll processes or service delivery frameworks
- Experience working in a fast-paced, scaling environment (SaaS and managed services preferred)
- Expert understanding of payroll compliance, risk, and audit requirements
- Comfortable working cross-functionally and influencing without direct authority
- High ownership mindset with ability to operate autonomously
- Experience supporting or working with integrated payroll solutions (e.g., HRIS + payroll platforms) preferred
What the job involves
- The Payroll Services Delivery Lead (US) is a senior individual contributor role with cross function impact,, supporting the wider business through expert interpretation of payroll legislation across Product, Customer Experience (CX), Professional Services (PS), and Go-To-Market (GTM) teams
- It is responsible for delivering specialist payroll expertise, ensuring compliance across Managed Services and Payroll Operations, and acting as a senior escalation point for complex legislative matters
- The role owns internal payroll legislation enablement in partnership with external providers, and acts as a thought leader across the organization—translating complex regulatory changes into clear, actionable guidance for both product development and customer-facing teams
- Acting as a bridge between legislation, client expectations, and technical implementation, this role ensures that payroll solutions are both compliant and practical in real-world application
- Drive the payroll advisory function, acting as the central authority on payroll legislation and its application across the business
- Interpret and translate complex payroll legislation into clear, actionable guidance for Product, CX, PS, and GTM teams
- Own and maintain internal payroll legislation frameworks, ensuring consistent understanding and application across all functions
- Deliver scalable enablement (training, documentation, briefings) to upskill internal teams on payroll compliance and best practices
- Partner closely with Product teams to embed payroll expertise into feature design, ensuring solutions are compliant and viable in real-world scenarios
- Support Implementation and Professional Services teams with deep payroll expertise, incorporating user stories and practical use cases
- Set the standards for Managed Services and Payroll Operations on compliance, edge cases, and exception handling
- Act as the senior escalation point for complex, high-risk, or ambiguous payroll legislative matters
- Define positions on grey areas in legislation, balancing compliance risk with practical business application
- Collaborate with external partners and providers to align on legislative interpretation and ensure consistency
- Act as a knowledge bridge between local legislation, customer expectations, and technical system capabilities
- Advise clients and internal stakeholders on payroll best practices, including complex scenarios and non-standard cases
- Proactively monitor legislative changes and assess their impact on product, services, and operations
- Influence internal strategy and decision-making through thought leadership in payroll compliance and innovation
- Contribute to building a best-in-class, compliant, and scalable payroll offering aligned to HiBob’s global standards
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amounts of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services, whilst already large, is growing.
Hibob has attracted high-profile customers like Fulham FC, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Private health coverage
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
Share this job
View 44 more jobs at HiBob