Technical Support Developer, Silverfort
More information about location
Unified identity protection
Job no longer available
Unified identity protection
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To bring identity security everywhere, and allow organizations to operate without fear or disruptions.
Role
Who you are
- Proven track record of innovative problem-solving in complex technical environments
- Demonstrated ability to resolve business-critical issues and design architectural solutions
- Extensive experience with API integration and advanced technical troubleshooting across diverse technical implementations
- Advanced proficiency in interpreting complex application logs, performance metrics, and network traces
- Strong development experience preferred in multiple programming languages, with demonstrated expertise in at least one or more of the following: JavaScript, Python, React, Node.js, and Go
- Comprehensive understanding of cloud technologies, including Azure, AWS, and other cloud platforms
- Advanced networking skills, including proficiency in network troubleshooting, TCP/IP protocols, network configuration, and network performance analysis
- Expertise in enterprise identity and access management systems
- Deep technical knowledge of Linux, Windows, Active Directory, and enterprise authentication architectures
- Technical degree in Computer Science, Cybersecurity, or related field (or equivalent professional experience)
- Proven capability to influence product direction through strategic technical leadership
- Exceptional communication skills enabling effective engagement across all organizational levels
- Strong analytical skills for identifying systemic issues and developing proactive solutions
- Ability to work flexible hours to support global incident management
- Willingness to travel up to 10% of the time for on-site technical engagements
What the job involves
- We are looking for a Technical Support Developer to join our growing team
- In this unique role, you will work with our Support Engineers and respective R&D Teams to diagnose and help to resolve complicated product issues in customer environments
- You will also work with other groups such as Customer Success, Product Management, Sales and more to improve our overall product and technical processes
- Resolve complex and development-level technical support cases
- Oversee critical customer escalations and provide technical guidance & workarounds when necessary
- Act as a technical bridge between Support and Product Development teams
- Help to build and maintain advanced debugging scripts, tools, systems, and internal utilities for the support team
- Lead root cause analysis for critical issues and drive product improvements
- Create and maintain comprehensive technical documentation for complex issue resolutions and update/maintain internal knowledge base
- Analyze trends in Support to identify recurring issues, propose data-driven product improvements, and contribute to the long-term support strategy
- Develop and deliver advanced technical training programs for the support organization
- Participate in on-call program and escalation procedures stepping in for leadership as required
Our take
Cyber attacks are shifting their focus to identity, exploiting the complex web of interactions between humans, machines, clouds, and applications. Traditional security tools struggle to keep pace, leaving gaps in authentication and vulnerable entry points for hackers.
Silverfort takes a holistic approach to identity security. Instead of replacing existing platforms, it sits above them, providing a "second opinion" on every authentication. The company's agentless technology monitors all interactions across the organisation, including legacy apps and endpoints, detecting and preventing threats in real-time. This all-encompassing view allows Silverfort to identify suspicious activity and intervene before breaches occur.
With impressive revenue growth and customer acquisitions, Silverfort has recently closed a successful funding round, valuing the company at around $1B. As cloud and hybrid environments become the norm, Silverfort's approach positions the company as a frontrunner in securing the complex identities shaping the future of work.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$116m
SERIES D
Apr 2022
$65m
SERIES C
Total funding: $222.5m
Company benefits
- Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
- Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
- Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
- Volunteering initiatives: We believe in giving back, and offer paid leave to volunteer for a cause or charity of your choice
- Company events: We host the best parties, QBRs, SKOs and more. Check out our photos to see some of the fun we’ve had together over the years
- Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Hed Kovetz
(Co-Founder & CEO)Launched Silverfort in 2016 and served as the VP of Product until 2017 when they became the CEO. Prior to this they worked as a Cyber Security Product Manager at Verint.
Yaron Kassner
(Co-Founder & CTO)Previously a Data Science Consultant at Cisco. They also gained experience at Microsoft as a Software Development Engineer Intern.
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