Technical Writer, Blockstream

• 5+ years of experience as a Technical Writer, Information Architect, or Business Analyst
• Superior written and spoken English. You can present complex technical concepts clearly to a global audience
• Strong ability to interview subject matter experts and translate complex technical knowledge into accessible documentation
• Hands-on experience with building product documentation from the ground up, rather than just maintaining existing content
• Proficiency in Markdown/MDX and Git-based workflows
• Understanding of blockchain fundamentals, including tokenization (fungible/non-fungible), distributed ledgers, minting, and smart contracts
• Experience or a strong interest in AI-powered documentation, from leveraging LLMs for content generation to optimizing documentation for AI-driven search (RAG)

Desirable

• We are looking for an Information Architect to own the evolution of our Enterprise documentation system
• You will be responsible for the internal and public-facing documentation—from defining the structure and building workflows to designing content and keeping it up-to-date and SEO optimized
• You will act as both a lead developer of content and a mentor to our engineers, ensuring our technical documentation is structured, maintainable, and seamlessly integrated into the development lifecycle
• Collaborate with Product, Engineering, and Support teams to identify documentation gaps and prioritize content based on user needs and product roadmaps
• Design and manage the structural hierarchy for both internal engineering wikis and public-facing documentation
• Create and maintain standardized templates and style guides
• Design and implement the "docs-as-code" pipeline, ensuring documentation is built, tested, and deployed in line with the software development lifecycle
• Act as the lead writer for critical technical artifacts, including API references, architectural overviews, and integration guides
• Audit and update existing documentation to reflect product changes, ensuring that all content remains reliable and up to date
• Optimize the content to help users find the right information at the right time
• Design visual aids, presentations, and learning materials that simplify complex technical concepts
• Leverage Generative AI tools to accelerate the creation of content while maintaining a human-in-the-loop quality standard
• Define guidelines for how AI tools are used by the engineering team to ensure technical documentation remains accurate and secure