Customer Success Manager, Maker

Salary not provided

Google Analytics

Intercom

Slack

Zoom

Shopify

Senior and Expert level

Remote in Canada, US

Monday to Friday 9 am- 7 pm

No-code eCommerce marketing tools

Open for applications

No-code eCommerce marketing tools

101-200 employees

B2BMarketingAnalyticsSaaSAdvertisingDevOpsNo-Code

Open for applications

Salary not provided

Google Analytics

Intercom

Slack

Zoom

Shopify

Senior and Expert level

Remote in Canada, US

Monday to Friday 9 am- 7 pm

101-200 employees

B2BMarketingAnalyticsSaaSAdvertisingDevOpsNo-Code

Company mission

To make eCommerce more engaging by enabling marketers and designers to get creative and focus on telling the stories behind their products and brands.

Job

Company

Role

Who you are

5+ years of proven Customer Success experience working in a SAAS or a Martech company
Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets
Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
Outgoing, positive, and energetic personality with a consultative mindset
High energy with excellent cross-functional collaboration skills to drive customer initiatives
Experience with working on Google Analytics/other web analytics tool, Ecommerce or Shopify products is an added advantage

What the job involves

Primary Point of Contact: Act as the main liaison between agency partners, clients, and Maker
Address queries, concerns, and feedback promptly and effectively
Nurture Partnerships: Build and maintain strong relationships with agency partners and clients
Regularly check in to understand their needs and how Maker can support them
Collaborate with agency partners to identify new business opportunities
Client Onboarding and Training: Guide clients through the implementation process, ensuring smooth communication between the client and Maker team
Conduct comprehensive training sessions for agency team members and clients on Maker products
Provide ongoing support and updates to ensure proficiency and confidence in using Maker products
Ensure ROI: Monitor and analyze the performance of Maker products for customers
Provide insights and recommendations to agency partners and clients to optimize the use of Maker products and improve ROI
Identify opportunities for A/B testing on clients' sites to enhance conversion rates and have ROI based-discussions with clients
Performance Monitoring and Business Reviews: Use analytics and reporting tools to track the performance of Maker products
Conduct quarterly and annual business reviews with clients to highlight successes and areas for improvement
Monitor key account health metrics and reach out to improve the delivery of digital assets and conversion
Internal Coordination: Engage and coordinate internal groups as needed to meet revenue targets and maximize customer retention and adoption
Communicate with clients across Slack, Zoom, Intercom, and email
Strategically manage account escalations and provide timely resolutions in sync with QA and tech team
Product Launches and Opportunities: Serve as a liaison with customers regarding new product launches and opportunities
Strategize with customers for deeper utilization of Maker tech products and features
Upselling and Cross-Selling: Collaborate with clients to identify opportunities for upselling and cross-selling
Enhance their experience and maximize value from Maker's innovative solutions

Our take

Maker is a content marketing platform that enables designers and marketers to create and publish engaging eCommerce marketing content without any need for coding skills, hefty development costs, or risk. Through a seamless integration of design, web publishing, and analytics tools, Maker enables non-technical creators to overcome barriers that would typically hinder their progress.

With a user base exceeding 2,000 brands, Maker's software has been embraced by industry giants like Sony, Square, Diesel, and Ghurka. Whether it's for website enhancement, product showcases, engaging blog posts, or immersive user-generated strategies, Maker's tools enable businesses of all sizes to create captivating eCommerce experiences effortlessly.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

20% employee growth in 12 months

Glassdoor (4.4)

Company

Company benefits

Remote Work Opportunities

Company HQ

North Central, San Mateo, CA

Leadership

Bhanu Sharma

(CEO)

Former VP of Frontier Products at Sony and was Senior Product Manager & Entrepreneur in Residence at Adobe.

Share this job

View 6 more jobs at Maker