Implementation Project Manager, TigerConnect

• 8+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
• Bachelor’s degree in STEM, Business, or related fields
• Expert knowledge of project management methodologies, tools, and business systems, with demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration
• Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training, along with creating and presenting clear, concise, and well-edited communications to stakeholders, including executive leadership
• Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non-technical personnel
• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
• Ability to obtain and communicate technical information and requirements to non-technical audiences
• Passion, integrity, high energy, and a sense of humor
• Superior organizational skills – demonstrated ability to multi-task and manage multiple projects at a time while maintaining precise attention to detail
• Ability to travel up to 30%

Desirable

• We are seeking an experienced and highly motivated Implementation Project Manager – Nurse Call to lead the implementation of our healthcare communication and workflow platform, including (but not limited to) middleware integrations, secure messaging, and physician scheduling solutions
• This individual will manage complex, cross-functional projects involving interoperability with EMRs, ERPs, nurse call systems, telephony, and applications used by clinical staff
• The Implementation Project Manager is integral to the Customer organization’s PMO team, providing exceptional administrator and implementation expertise
• Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully
• You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget
• You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved
• The Implementation Project Manager possesses business and technical acumen, sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership
• You will be a champion of the Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output
• Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include:
• Controlling scope, schedule, dependencies, and resources on concurrent projects
• Identify and mitigate project risks and develop contingency plans as needed
• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues
• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration
• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project
• Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd parties, as applicable
• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and supporting customer onboarding
• Track project performance with reports regarding project status, budget, metrics, and resource allocation, producing critical insights for executive and leadership reporting and decision-making
• Adhere to project management best practices and provide feedback for ongoing internal process improvement