Technical Implementation Manager, Cove
More information about location
All-in-one commercial property management software
Job no longer available
All-in-one commercial property management software
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To create a great solution for real estate and property management, and to be great contributors to our community.
Role
Who you are
- You’ve worked in technical implementation, solutions engineering, or systems integration at a B2B SaaS company, directly supporting enterprise clients and leading complex technical projects
- Your previous roles involved configuring integrations with third-party platforms, managing system-level dependencies, and translating technical requirements into clear, actionable steps
- You may have previously served as a Technical Implementation Specialist, Solutions Engineer, or Senior Implementation Manager
- You thrive at the intersection of technical problem solving and client-facing communication, and you enjoy bringing clarity to complex integrations
- You are a natural problem solver, comfortable navigating technical challenges and ensuring successful outcomes for clients
- You can explain technical concepts in a clear, approachable way to non-technical stakeholders
- You are organized and detail-oriented, with a knack for creating documentation and repeatable processes
- You are proactive, always anticipating dependencies or roadblocks in system integrations
- You enjoy learning new technologies, digging into APIs, and understanding how platforms connect
- You thrive in cross-functional environments, collaborating with product, engineering, and customer-facing teams to deliver results
- 3–6 years of experience in technical implementation, solutions engineering, or SaaS systems integration (PropTech experience a plus)
- Strong technical skills: familiarity with APIs, system integrations, and enterprise SaaS platforms such as accounting, access control, or workplace applications
- Familiarity with Canva/Adobe (preferred)
- Experience leading technical client meetings and explaining complex topics in simple terms
- Proven ability to create documentation and establish repeatable workflows
- Strong project management and organizational skills
- Collaborative mindset, comfortable working with product, engineering, and client-facing teams
- Strong verbal and written communication skills
What the job involves
- As a Technical Implementation Manager, you will own the end-to-end setup of Cove’s third-party integrations, ensuring our clients experience seamless, scalable connections between Cove and their core systems
- You will serve as the technical point of contact in client-facing integration discussions, bridging the gap between our product/engineering teams and our clients’ IT stakeholders
- You will also develop internal documentation, best practices, and repeatable workflows to support the successful delivery of integrations at scale
- You’ll join a growing implementation team and play a critical role in shaping how Cove delivers technical integrations across our customer base
- Lead the discovery, configuration, and documentation of third-party integrations (access control, accounting, wellness, productivity, and more)
- Serve as the technical point of contact during client-facing integration
- Build repeatable processes, documentation, and technical checklists for internal and client use
- Stay current on Cove’s product updates and partner system changes to anticipate integration challenges
- Collaborate with Product Managers and Engineers to ensure smooth handoffs and technical alignment
- Reduce dependency on Product Managers for implementation-related technical support
- Contribute to the overall implementation strategy and help scale Cove’s integration capabilities
Our take
Despite digital innovation in most sectors, the way we interact with real estate and office spaces has been left relatively untouched. Whilst the concept of smart homes and offices does present an exception, this mostly concerns interacting with innovative hardware as opposed to the physical spaces that already exist within a property.
Cove builds technology and user experiences for real estate owners and business offices, aiming to augment them with cutting-edge technology. This includes space reservation software, guest check-ins, communication displays and room-viewing booking systems. The company also provides services such as catering, internet and workspace design.
Remote working has had a dramatic effect on the way people see their workplaces and living spaces, leading to many startups addressing convenience and technology in spaces. However, Cove has taken a unique approach to the matter, providing all-in-one innovation management and service packages to optimise the value it provides.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$6m
EARLY VC
Jun 2022
$10m
EARLY VC
Total funding: $24.4m
Company benefits
- Competitive Salary
- Flexible Work Environment
- Paid Parental Leave
- 401k Match
- Health, Dental and Disability/Life Insurance
- Career Growth and Development
Company HQ
Kalorama, Washington, DC
Leadership
Adam Segal
(Co-Founder & CEO)Prior to co-founding Cove in 2013, Adam graduated from Northwestern University's Kellogg School of Management with an MBA in 2009 and then from Harvard Kennedy School in 2012 with an MPA.
Jeremy Scott
(Co-Founder & CTO)Alongside serving as Cove's CTO, Jeremy is a Research Assistant at MIT. He graduated from Massachusetts Institute of Technology with a PhD in Computer Science & Multimodal Interaction.
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