Marketplace Operations / Recruiter Advocate Team Manager, Incredible Health
Matching healthcare workers to jobs
Job no longer available
Matching healthcare workers to jobs
101-200 employees
Job no longer available
101-200 employees
Company mission
To empower healthcare professionals to find and do their best work.
Role
Who you are
- You have a proven track record and experience leading a fast-growing Operations or Account Management teams, using data to drive improvements and guide your decision making processes
- You’re excited to lead a client-facing team with hospital recruiters, in coordination with Customer Success Managers & Talent Advocate Managers to help employers and nurses connect and land their next roles
- You enjoy people management and developing an energetic team by providing coaching, feedback, and mentorship
- You’re experienced in setting clear performance management expectations and goals for the team, including creating and managing those metrics
- You have experience with client-facing account management and ensure that their needs are met efficiently and effectively
- You have a strong bias for action and ownership mentality, and proactively identify problems, investigate them at the lowest level of detail, and create solutions for your teams
- You have demonstrated proficiency in effectively managing and prioritizing multiple tasks simultaneously
- You have demonstrated proficiency in software tools, including task tracking, work allocation, analytical and administrative software
- 3+ years of people management experience leading people leaders (managing leaders with direct reports)
- 3+ years of Operations, Consulting, Customer Success and/or Account Management experience
- Excited by leading outcomes and teams to hit our company goals
- Operate in a fast-growth and ever-changing technology startup environment, and can strategically prioritize many different initiatives
- Empathetic and energetic leadership
- Collaborative, team-oriented working style with the ability to work independently and make decisions when needed
- A “can-do” attitude and no hesitancy to roll up your sleeves and get a task done, regardless of role or title
- Excel experience required
- Client-facing account management experience preferred
- Recruiting or Operations experience preferred
What the job involves
- We’re looking for an amazing manager and builder for one of our core employer-facing Operations teams, the Recruiter Advocates
- The teams communicates with hospital recruiters (recruiters using our platform to find the best nurse talent for their job openings) to help them evaluate nurse candidates in their pipeline, support the recruiters by helping them navigate our system through the entire hiring process, and work in a super energetic and collaborative environment
- Leading a team of 1 Assistant Manager and 18 Recruiter Advocates (9 indirectly through Assistant Manager)
- Diving deep into your team’s accounts of hospital recruiters to understand their recruiting needs and pain points, and supporting on the solution
- Creating, managing, and improving the Recruiter Advocate’s performance management metrics
- Working closely with internal teams at Incredible Health, including the Customer Success team
- This role reports directly to the Operations Lead, and the Operations Lead reports to the CEO
Our take
The US health system is facing significant stress, leading to a shortage of nurses and high levels of burnout, and turnover. Additionally, the current recruitment process for hospital nurses tends to be overly generalized, which often places specialist nurses in positions where they must provide uniform care in challenging work environments.
Incredible Health provides a platform for nursing recruitment that uses algorithms to match professionals to job vacancies based on criteria provided by both parties. The platform analyzes over 40 different data points such as location preferences and skills to provide personalized and efficient care to hospitals that need it.
With a 500% revenue increase and over 10,000 nurses joining weekly, the company partners with 600 hospitals to streamline nurse hiring. Alongside this, it's backed by prominent investors and achieving Unicron status in 2022, Incredible Health is set for a promising future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-first culture: Work alongside a diverse and high-caliber team from the comfort of your preferred location, fostering collaboration and inclusivity
- Comprehensive health plans: We've got you covered when it come to your health (medical, vision, dental)
- Flexible time off: Take a break when you need it! We know there is more to life than just work, so we all take the time to hang out with our gfamily and friends
- Comprehensive benefits package: Enjoy customized benefits packages tailored to support various life stages and situations, ensuring peace of mind and work-life balance
- Career growth: Develop your skills and advance your career with a yearly professional development stipend, training programs, and mentorships
- Collaborative environment: Contribute to a culture of teamwork and innovation, where your innovation and contributions are values and encouraged
- Social events: Participate in weekly "Brewtiful Mornings" for casual conversations, join our Fantasy Football league or Trivia Happy Hour for friendly competition, and connect during in-person meetups
Company HQ
SoMa, San Francisco, CA
Leadership
Iman Abuzeid
(Co-Founder & CEO)A former Medical Doctor, who also worked for McKinsey and led product management at health tech startups.
Rome Portlock
(Co-Founder & CTO)They have previously worked at Amazon, Eventbrite, Linden Lab and AliveCor, having graduated from MIT.
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