Product Owner, Feefo

Salary not provided

Junior and Mid level

London

More information about location

3 days a week in office

Helping brands connect directly with customers

Job no longer available

Helping brands connect directly with customers

101-200 employees

B2BMarket researchSaaS

Job no longer available

Salary not provided

Junior and Mid level

London

More information about location

3 days a week in office

101-200 employees

B2BMarket researchSaaS

Company mission

To take the guesswork out of growing a business and building the best customer experience.

Job

Company

Role

Who you are

You are first and foremost an excellent communicator. It is not an effort for you to write high-quality user stories that bridge the business and technical worlds clearly and effectively
Ideally, you will have worked in a SaaS environment, delivering exceptional solutions which satisfy user needs
Problem-solving comes as second nature to you, and you love nothing more than building an understanding of complex problems, whilst working with a team to find the right solution
You have had extensive experience working closely and successfully with developers, within Lean Agile and Scrum frameworks
You have experience managing a product backlog, owning prioritisation for your area of ownership, and enabling the delivery of great products
Minimum 2+ years’ experience as a product owner in a digital company of a recognisable brand
Worked alongside developers and delivery managers/scrum masters in an Agile framework
Experience translating complex requirements into easy-to-articulate user stories
Data fluent
Scale-up and international experience
Strong B2B or B2B2C experience
A natural communicator with strong written and verbal communication skills
Positive. Empathetic. Problem solver
Detail-oriented. Fastidious. Thorough
Follow-through: You do what you say you are going to do. High level of ownership

What the job involves

We are seeking a skilled and enthusiastic Product Owner to join our Product team at Feefo
You will gain the trust of your colleagues due to your extensive knowledge of the product and its features, as well as the industry and competitors
Your understanding of the role involves effectively balancing the requirements of the business and the needs of the customers, while propelling Feefo towards continued success
Working collaboratively with people in different roles across the business, you speak in a language they understand, knowing that your job is to synthesize and simplify, not to mystify
This is an exciting opportunity to join a company that is all about customer experience at a pivotal point in its history
You will help shape and deliver improvements through an exciting growth period at a well-recognised brand that enables millions of people to make purchasing decisions
Define and prioritise the product backlog for your area of ownership by building and maintaining your understanding of the industry, competitive landscape, customer, and business needs
Work with the key stakeholders to ensure feature requests, use cases, and client requirements are captured and organized through well-defined user stories and epics
Work with the wider product team to ensure that long-term objectives are successfully achieved through shorter-term delivery goals in growth activity
Support scrum values by adhering to scrum principles and practices along with the delivery team
Partner with the marketing team to ensure key deliveries are successfully communicated through the creation of marketing collateral and customer communications

Salary benchmarks

Our take

Feefo is a verified customer reviews platform that enables brands to improve consumer experiences, build loyalty, and drive growth by unlocking reliable insight obtained from real customer feedback.

Great reviews have become one of the most critical parts of any marketing campaign. Indeed, Feefo has found that in research among 2,000 consumers, 96% read or use reviews. It's never been more important for companies to understand how their customers are feeling, and that's where Feefo comes in. Their artificial intelligence tools enable businesses to comb through feedback rapidly, spotting trends and truly getting to know their customers (without ever being intrusive).

In August 2021, Feefo acquired London-based consumer reviews and feedback business Reevoo, as part of its expansion strategy. The two companies combined currently support 4,000 brands globally including Kia, Currys PC World, Expedia. Future product innovation for the enlarged business will likely continue to focus on strengthening its offering to provide even more valuable data driven insight to clients.