Senior Program Manager, Salesforce
Lead to Cash
3 days a week in office
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
3 days a week in office
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 6+ years experience of complex program management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity
- Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies
- Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies
- Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward
- Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others
- Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders
- Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes
- Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes
- Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area
- Ability to point to specific examples of having led large, cross-functional transformation projects, program development and the business results achieved
- Accountability – assumes ownership for achieving personal and team goals
- Experience with Salesforce a plus
- Experience with Smartsheet or Project Management tools a plus
- PMP preferred
What the job involves
- The Senior Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Salesforce’s L2C transformation & performance initiatives, including Agentforce
- The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization
- The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset
- This role will partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation
- This role will be responsible for oversight and ownership of specific domains within the overall program and operate as part of a larger core team dedicated to the successful delivery of our lead to cash business transformation over a multi-year roadmap
- Provide effective and inspiring leadership, acting as a trusted advisor to senior leadership, by being actively involved in all phases of program strategy and delivery services, developing a broad and deep knowledge of all assigned programs and projects
- Partner with program leadership to prioritize transformation outcomes, features and capabilities aligned to a long-term strategic roadmap
- Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion
- Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution
- Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals
- Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization
- Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively
- Manage and cultivate trusted partnerships with internal stakeholders, partners, leaders, and PMOs to help develop project strategies and action plans that enable customer success
- Leverage data insights to propose project execution strategies and measure results
- Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects
- Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness
- Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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