Product Manager, Amazon
Content Moderation
$116.3-201.1k
More information about location
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
$116.3-201.1k
More information about location
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- We are looking for a product leader who has experience leading product initiatives from concept to successful launch
- You have experience communicating complex technical concepts to a variety of audiences with high levels of customer obsession, strong technical judgment, demonstrated ability to build scalable processes and products, and is an independent operator, experienced working across teams to deliver on behalf of customers
- 3+ years of work experience as a Product Manager, with experience building consumer products
- A strong track record of launching products with tangible results in the Trust and Safety or Enterprise SaaS space
- Experience with developing and setting metrics for success in the product space
- Capable of driving clarity while balancing multiple perspectives and stakeholders
- Comfortable diving into ambiguous technical problems, working closely with engineering teams
- Ability to communicating complex technical concepts to a variety of audiences
- Experience drawing relevant insights from ambiguous data
- MS or MBA in a technology or business related field
- Experience working in software development or engineering
- Familiarity with Twitch, either as a viewer or creator (or both!)
What the job involves
- This role works very closely with the Trust & Safety team whose operations help support and inform the Community Health products; both internal and external-facing
- We are looking for an experienced product manager to lead content moderation, user reporting and enforcement tooling for the Community Health organization
- Lead the development and execution of a bold customer-focused product strategy and vision for Community health, ensuring our content moderation tooling meets the needs of our users
- As a Product Manager on the content moderation & user reporting tooling team, you'll have an end-to-end ownership of the product(s), design, and technology required to ensure our end customers have a relevant and compliant Twitch advertising experience, reporting to the Director of Product Management-Health
- Collaborate closely with cross-functional teams, including engineering, science, policy, operations, and business stakeholders, to define and execute a product roadmap
- Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to identify pain points and ensure we are building the right features over time
- Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of feature releases, identify areas for improvement, and drive optimization
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Collaborate with other teams at Twitch and Amazon to elevate our overall safety tooling and content moderation experience
- Own your launches by partnering with engineering, marketing and other teams to maximize the outcomes of your team's work
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
- Amazon Care's virtual services are available in all 50 states, and in-person care is active in Seattle, Washington, D.C., Arlington, Baltimore, Boston, Dallas, Austin, and Los Angeles, with 20+ more markets coming online in 2022 alone
- 20 weeks of paid leave to birthing mothers and six weeks for parents who adopt
Company values
- Customer obsession rather than competitor focus
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Company HQ
South Lake Union, Seattle, WA
Articles
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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