Training & Implementation Manager, ROLLER
More information about location
Leisure industry management software
Open for applications
Leisure industry management software
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- You will bring at least 3 years of experience utilizing onboarding or Project Management skills, ideally in a SaaS or technology-based environment
- Experience in the leisure & attractions industry is a bonus!
- You’re tech-savvy and pick up new systems quickly. You have exceptional problem-solving abilities and a proactive, solution-oriented mindset
- You are a bar raiser with a great work ethic and passionate about being challenged
- You work smart! Your time management and resource management skills, partnered with your high level of attention to detail will set you up for success
- You are someone who keeps it real and is always genuine
- You’re self-motivated & know how to work autonomously. You understand how to take ownership and manage multiple projects at once and can effectively prioritize tasks day-to-day
- Comfortable with a rapidly changing environment and ability to adapt to evolving processes
- Process-driven mindset with a focus on efficiency and scalability
What the job involves
- We are seeking a passionate software Training & Implementation Manager to join our Customer Operations team in North America
- You will manage the end-to-end implementation program of new customer accounts onto ROLLER, while partnering with our customers to become a trusted advisor
- We're looking for someone who can continue the momentum created by Sales and keep driving value throughout the implementation phase of the customer journey
- The Training and Implementation Manager will become an expert in our platform and use this knowledge to provide best practice advice when training customers
- You will take a proactive approach to managing key stakeholders, ensuring the successful delivery of goals and objectives
- You will be responsible for the successful onboarding of new customers across the North American region
- Utilize strong Program Management skills to ensure implementation projects are completed on time and to a high standard
- You will become an expert in our product and apply a hands-on approach to platform configuration and implementation
- Gather requirements and configure customer accounts as per their needs
- Consult with customers to provide information about how to best use our platform for their business
- Develop strong customer relationships that promote customer retention and loyalty
- Work cross-functionally to ensure our customers have an incredible experience!
- Work with our payments team in implementing payment solutions both online & in-venue for new & existing customers
Application process
- Initial call with our Talent Acquisition Manager
- You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have
- Interview with the Hiring Manager
- You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail
- Loop Interviews
- This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
- Offer
- If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
- Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment
Our take
Attractions have been somewhat left behind compared to other industries when it comes to digital tools. Operating in a space between traditional businesses, hospitality venues and live events, they generally have to cobble together solutions from ill-fitting CRMs, ticketing systems, and spreadsheets. Founded in 2011, ROLLER aims to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry and has built an all-in-one cloud-based platform that is highly regarded within the sector for its speed, flexibility and reliability. The platform is used by its customers to manage over 100 million visitors per year at 1,200 attractions, with $4 Billion in transactions annually.
Recently, the company has strengthened its position through a number of partnerships. These collaborations, alongside substantial funding, push ROLLER to offer even more innovative solutions to its clients. As the industry continues to recover and evolve, ROLLER is ready for sustained growth and an expanding influence in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$50.4m
SERIES C
Dec 2022
$18.1m
SERIES B
Total funding: $78.2m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company values
- Obsess over customer success
- Keep it real
- Make it happen
- Go together
- Raise the bar
- Shake the tree
- Eat the frog
- Play the infinite game
- Live the dream
Company HQ
East Cesar Chavez, Austin, TX
Articles
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
Salary benchmarks
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