Director of Operations, Saas.group
B2B SaaS portfolio company
Open for applications
B2B SaaS portfolio company
201-500 employees
Open for applications
201-500 employees
Company mission
To contribute to a growing community of amazing digital products.
Role
Who you are
- Proven Leadership Experience in an operational role within the B2B SaaS / IT services environment
- Strong Background in Customer Service or Professional Services with experience managing teams and improving service delivery processes
- Financial Acumen to optimize operational efficiency and improve profitability
- Ability to strategically align teams, ensuring that internal communication is clear, and objectives are met across the board
- Experience in HR Solutions or working with HR processes is a plus
- Knowledge of the Salesforce platform is important
- Excellent Communication Skills in both French and English
- A hands-on, proactive approach with the ability to manage change and foster a positive team environment
- Problem-Solving Mindset with a focus on continuous improvement
What the job involves
- This role is part of our Crosstalent team, one of our growing brands at saas.group
- Crosstalent is the secret weapon in the saas.group family, making workforce management smoother and smarter
- Since joining the team, Crosstalent has been helping companies take their HR game to the next level by digitizing and optimizing everything from hiring to performance management
- With easy-to-use tools, businesses can focus on their people while Crosstalent takes care of the details
- Trusted worldwide, Crosstalent is here to help you manage your team like a pro!
- As Director of Operations, you will act as the deputy to the CEO, playing a pivotal role in shaping the future of the company
- Your primary responsibility will be to enhance our professional services and customer care delivery while improving the profitability of these areas
- Additionally, you will focus on aligning the team’s efforts with the company’s strategic goals, ensuring strong internal communication, and fostering team cohesion
- This is an exciting opportunity to make a significant impact on the growth and scalability of a fast-moving SaaS business
- Operational Excellence: Lead and optimize the delivery of our professional services and customer care to ensure outstanding client satisfaction, improved efficiency, and increased profitability
- Strategic Alignment: Work closely with the CEO to ensure the company’s operational activities are fully aligned with long-term business strategies
- Process Improvement: Identify opportunities for enhancing internal processes, implementing best practices to ensure scalable and efficient operations
- Team Leadership & Development: Strengthen team cohesion, enhance internal communication, and ensure that all departments work seamlessly toward shared goals
- Customer-Centric Focus: Oversee the customer success function to ensure that client expectations are met and exceeded, nurturing long-term partnerships with our key accounts
- Financial Performance: Monitor and improve the profitability of service delivery through cost control, resource optimization, and streamlined workflows
- Cross-Departmental Collaboration: Foster collaboration across sales, product, and customer success teams to ensure operational objectives are met
- Performance Metrics: Establish and monitor KPIs for service delivery and customer success to track and drive performance improvements
Our take
SaaS Group is a Nevada-based investment and acquisition company that focuses on healthy tech start-ups that want to scale up their operations to a new level. Backers of successful companies such as social media aggregator Juicer.io and sales CRM platform Pipeline CRM, SaaS Group provide insight, finance, and tips to its portfolio of founders.
SaaS Group takes a holistic approach to its portfolio, ensuring that all its investment founders can continue operating in the way that suits them, thus maintaining their independence from SaaS Group. SaaS Group’s focus on elevating start-ups came from its founders' growing awareness of the difficulty that many small companies experience when trying to scale up their operations.
SaaS Group benefits from years of its founding trio’s experiences in launching their own tech startups, whilst 2017 saw the company receive its own funding from TS Ventures. The successes of its clients and many of their statuses as securely bootstrapped are in part thanks to the attention they receive from SaaS Group, highlighting them as a much sought-after partner.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
88% employee growth in 12 months
Company
Company benefits
- Flexible hours
- Remote-first
- Small & friendly team: We help each other out, have fun, and joke around
- Unlimited paid time off: We want you to recharge your batteries when needed
- Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it
- Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable
- Our network: We are a community of entrepreneurial SaaS professionals who regularly exchange ideas, knowledge, learning and expertise with each other internally
Company HQ
304, South Jones Boulevard, Charleston Heights, Las Vegas, Clark County, Nevada, 89107-2623, United States
Leadership
Tim Schumacher
(Co-Founder)Currently Managing General Partner at World Fund, Investor at TS Ventures, Co-Founder at Eyeo GmbH. Previously Member of Board of Directors at Sedo.com.
Ulrich Essmann
(Chairman)Angel Investor at TechSeed Ventures. Previously Co-Founder, President and Chief Product Officer Trading at Sedo.com.
Tobias Schlottke
(Partner)Currently Co-Foudner at OMR, Founder at Alphalist, Mentor at Axel Springer Plug and Play Accelerator. Previously Co-Founder at Zalando adtech lab.
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