Automation and AI Architect, Intercity Technology
Technology, Cloud & Security, Communications and Managed IT consultancy
Be an early applicant
Technology, Cloud & Security, Communications and Managed IT consultancy
201-500 employees
Be an early applicant
201-500 employees
Company mission
To be known as the best technology partner to work for and with.
Role
Who you are
- Significant experience designing and delivering automation solutions in an MSP or complex service environment
- Strong hands‑on capability with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse
- Automation and scripting experience using PowerShell and or Python
- Experience working with C#, REST APIs, webhooks, and modern integration patterns
- Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams
- Solid understanding of ITIL‑aligned service delivery, applying Lean and Agile pragmatically
- Experience working across multiple service towers while maintaining architectural consistency
- Confident challenging assumptions and technical blockers constructively
- Clear and practical when explaining complex concepts to non‑technical audiences
- Analytical, curious, and focused on outcomes
- Collaborative, approachable, and thoughtful
What the job involves
- We’re looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercity’s Managed Services environment. This is a senior, high‑impact individual contributor role for someone who combines strong hands‑on capability with clear architectural judgement and delivery discipline
- You’ll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director, you’ll ensure solutions are scalable, secure, supportable, and deliver real operational impact
- This is a role for someone who enjoys ownership, influence, and building things properly
- As our AI & Automation Architect, you’ll be the technical authority for automation and intelligent platform solutions across Intercity. You’ll define standards, guide delivery teams, and stay close enough to the work to test and validate decisions through real solutions
- The role blends architecture, engineering governance, and practical problem‑solving. You’ll shape SDLCs, challenge weak assumptions, unblock complex issues, and ensure low‑code, no‑code, and professional development all meet the same engineering bar
- There is no direct people management. Your impact comes through credibility, clarity, and technical leadership
- Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager
- Design end‑to‑end architectures that are secure, scalable, supportable, and aligned to MSP service models
- Stay hands‑on by building proofs of concept and reference solutions to validate architectural decisions
- Define and govern software development lifecycle standards, including design, source control, CI/CD, testing, security, release, and operational handover
- Carry out technical design reviews and code reviews to raise consistency and engineering quality
- Act as an escalation point for complex automation and integration challenges, engaging directly with code where required
- Identify operational inefficiencies and service gaps, resolving them through automation‑first approaches
- Lead shift‑left initiatives that reduce manual effort, improve resilience, and enhance customer experience
- Develop and support a citizen developer framework, enabling low‑code delivery without compromising engineering discipline
- Define and enforce clear policies for data handling, platform interoperability, and responsible use of intelligent tooling
- Govern integration patterns using REST APIs, webhooks, and event‑driven approaches
- Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny
- What success looks like:
- Automation solutions are delivered faster, with higher quality and lower operational risk
- Engineering standards and SDLC discipline are applied consistently across platforms
- Manual effort and incident volumes reduce in measurable, visible ways
- Intelligent tooling is embedded responsibly, securely, and in a way that supports service outcomes
Our take
Intercity Technology is dedicated to demonstrating that technology is more than just a tool. Since its founding in 1985, it has helped businesses with their cloud migration, cybersecurity, remote work transitioning and wider digital transformation.
Operating with the ethos of “Do More”, Intercity Technology expands IT capabilities for SMBs, large enterprises and public sector companies. Initially founded as a mobile phone company, it has since evolved into a large IT consultancy. In 2025, it joined the Microsoft Internet Security Association, exemplifying the international trust it has garnered for its solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days
- Annual pay reviews
- Holiday buy scheme
- All-company bonus scheme
- Death in service cover
- Employee assistance programme
- Company pension
- Active social calendar
- A strong focus on developing our people
Company HQ
Birmingham, UK
Leadership
Andrew Jackson
(Group CEO)Also the Non-Exec Director at Cord Power and MedStars and is a Board Advisor at Moasure.
Charlie Blakemore
(CEO)Also the Non-Executive Director at the Greater Birmingham Chambers of Commerce. Previously an Operations Director at BAE Systems.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at Intercity Technology