Technical Content Marketing Specialist, Mozilla

• This is a hands-on role for someone who enjoys translating technology into compelling, user-focused stories and content
• 3+ years of experience in marketing, communications, digital content, or a related role
• Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience
• Demonstrated experience executing social media, email, and digital marketing activities across multiple channels
• Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms
• Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment
• Proactive mindset with the ability to take ownership of work and follow projects through to completion
• Familiarity with marketing analytics and reporting tools
• Excellent verbal and written communication skills
• Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows
• Ability to support a global organization with understanding of different cultural dynamics and practices

Desirable

• As the Technical Content Marketing Specialist at MZLA, you'll help tell the story of Thunderbird's growing ecosystem of desktop, mobile, and web-based communication products
• Working closely with the Marketing Manager and cross-functional partners across Product, Engineering, Design, and Community teams, you'll create and execute marketing programs that drive product awareness, user engagement, adoption, and retention
• You'll create and publish content that helps users discover, understand, and get value from Thunderbird's products and services, while supporting launches, feature announcements, user education, and broader brand initiatives
• Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting
• Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services
• Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels
• Monitor social media engagement, coordinating with internal teams when additional context or support is needed
• Maintain editorial and campaign calendars to ensure timely delivery of marketing activities
• Track and report on performance metrics, identifying trends and optimization opportunities
• Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance
• Assist with customer surveys and feedback collection to inform marketing and product insights
• Coordinate with internal teams and external vendors to support campaign execution and content development
• Ensure marketing materials align with brand standards and messaging guidelines
• Support ad hoc marketing and communications projects as needed
• What success looks like:
• You'll be successful in this role if you're equally comfortable learning about technical products, collaborating with product and engineering teams, and creating high-quality content that helps users understand why Thunderbird matters