Lead Customer Operations, Pelico
North America
+ Stock options
Factory operations management software
Open for applications
Factory operations management software
101-200 employees
Open for applications
+ Stock options
101-200 employees
Company mission
Pelico's mission is to empower factory teams with the agility required to manage daily volatility and deliver products on time, at cost.
Role
Who you are
- A minimum of 7 years of experience in a customer-facing and operations role
- Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives
- Strong interest in technology with the ability to engage in informed discussions about the data analytics industry
- Proven experience in program or project management, preferably focused on onboarding or customer-centric processes
- Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences
- Deep customer empathy, enabling you to listen attentively and address their unique needs effectively
- A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving
- Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus
What the job involves
- As a Lead Customer operations team for North America, you’ll play an instrumental role at maximizing the impact of the Pelico platform to our users
- Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically
- Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication
- Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy
- Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities. Work with sales to expand customer accounts and increase value
- Recruit, Train, and Manage Teams: Hire and develop a high-performing Operations & Success team. Set expectations, mentor team members, and promote professional growth
- Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines. Solve challenges to deliver maximum business value
Application process
- Screening call with VP Operations
- Interviews with USA team
- Interview with CEO
- HR debrief & Reference checks
- Offer letter
Our take
Due to a volatile supply chain landscape, fluctuating demands and deepening product complexity, factory operations are becoming increasingly difficult to run smoothly and efficiently, which in turn affects their revenue.
Pelico believes that its factory operations SaaS platform is the answer, particularly for factories which are pivoting from mass production to more discrete models with variable products in smaller volumes. By leveraging data analysis and AI modeling, Pelico is able to foresee bottlenecks such as parts shortages, then provide AI-generated recommendations.
The last few years have seen a growing number of startups enter this space as manufacturers feel the supply chain squeeze. Though it’s a highly competitive market, Pelico has grown quite strongly in Europe. Now having secured major funding, the French startup is aiming to expand further while continuing to develop its product.
Steph
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (1 round)
Nov 2022
$18.5m
EARLY VC
Total funding: $18.5m
Company benefits
- Office location in the center of Paris (75003) near Beaubourg
- Smart working policy & Remote flexibility
- Equity (BSPCE) for every pelican
- Premium health coverage: Alan Blue
- Monthly afterworks
Company HQ
Brickell, Miami, FL
Leadership
Tarik Benabdallah
(CEO)Former Deployment strategist at Palantir Technologies. Previously founded was CEO of market research platform Opiquick.
Mamoun Alaoui
(CPO & COO)Former Financial & Actuarial Services Consultant at Sia Partners. Before Pelico they worked in a number of Senior Product Management roles at commerce media startup Criteo.
Jonathan Hickson
(CTO)Has been a Partner and CTO at a number of fast growth startups including Opiquick, Themecloud, and advertising platform MasterCourses.
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