Technical Account Manager, Quantcast
+ Performance Bonus + Equity
Audience insights & real-time advertising
Open for applications
Audience insights & real-time advertising
501-1000 employees
Open for applications
+ Performance Bonus + Equity
501-1000 employees
Company mission
To elevate the best of machine learning and human thinking to optimize advertising for better outcomes.
Role
Who you are
- 4+ years of experience in online advertising or SaaS in a customer facing role supporting a technology platform, ideally owning a book of business
- Advanced understanding and shown familiarity with troubleshooting Ad-Servers, DMP integrations and Tag Implemented platforms
- Experience working with JavaScript, SQL and HTML is highly desirable
- Basic understanding of foundational statistical concepts such as Mean, Median etc
- Ability to run and modify SQL to be able to pull the data needed in order to solve problems
- Strong attention to detail, ability to prioritize, communicate effectively with both internal and external stakeholders and work in a dynamic environment
- Ability to work both independently and as part of a team
- Analytical thinking to be able to apply the solution systemically
- Fluent English with a second European language is desirable (Italian preferable)
What the job involves
- At Quantcast, the Technical Account Management team seeks to bridge the commercial needs to product and engineering through solution oriented account level technical support
- As a Technical Account Manager, you work with an assigned portfolio of clients to understand their goals and help with adoption & support of the Quantcast Platform
- You will use your effective analytical and technical skills to identify the root causes of various issues and develop creative strategies toward resolutions, all while keeping the customer as your north star
- Proactively monitor campaign performance and budget delivery to ensure the book of business is healthy and identify opportunities for the campaigns/accounts to scale based on client goals and KPIs
- Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations
- Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter
- Respond to and/or tackle issues in a timely manner, communicating effectively between our Sales, Product, and Engineering teams, consistently striving for a satisfactory resolution
- Provide excellent customer support through internal partners and external client communication channels
- Client facing point of contact for all technical support requirements and the ongoing management of technical strategy on your accounts
- Maintain a high level of commercial awareness; understand how you impact and contribute to patch revenue targets and the efficient management of cost of sales
- Develop a deep understanding of Quantcast product offerings and positioning in the Online Advertising ecosystem
- Help your team by training and mentoring your colleagues
Our take
Third-party cookies are on the out following Google’s announcement they will no longer be allowed on Chrome. This has dealt a blow to advertisers, who are now looking for alternative ways of targeting potential customers. Quantcast is one of the companies offering a promising alternative, using AI-driven technology to facilitate advertising based on internet traffic.
This has given Quantcast a new and unexpected injection of interest. Moreover, this long run-up has given them time to develop a product with unparalleled data accuracy and a rich raft of features that puts it head-to-head with Google Analytics.
They are also ahead of the pack in adopting a privacy-first approach, including the appointment of new Chief Privacy Officer Min-Jae Lee. With privacy regulations currently disjointed but developing fast, this appointment will help Quantcast stay a leading and trusted organization in the field.
The company was boosted by an acquisition in 2023 from mobile-first tech giant InMobi. Quantcast has remained focused on the development and launching of new leading AI-driven products since then. If Quantcast can continue to deliver innovative capabilities, and inspire client confidence with its regulatory compliance, it is well insulated against the sector-wide changes anticipated over the years ahead.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2011
$8m
SERIES C
Jan 2010
$31.6m
SERIES C
Total funding: $65.3m
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Konrad Feldman
(CEO)Prior to co-founding Quantcast, Feldman co-founded Searchspace (now Fortent). Prior to Searchspace, Feldman was a Research Fellow in the Intelligent Systems Laboratory at University College London.
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