Payroll Customer Care Representative, PayFit

• You have 1+ years experience within payroll
• Demonstrated experience in dealing with payroll processes
• Ability to apply your payroll knowledge to the processes of PayFit and apply manual checks when required
• An enthusiasm to learn and advance your payroll knowledge
• The ability to work well in a fast-paced environment
• A proactive approach and will provide feedback to the relevant teams based on customer interactions
• Excellent verbal and written communication skills
• A passion for working as part of a team, but works equally as well independently

Desirable

• We’re looking for a Payroll Customer Care Representative to join our growing Customer Success team
• This role is an exciting opportunity for someone who is currently working in a payroll bureau or a large in-house environment, has a knowledge of payroll legislation, and enjoys interacting with customers
• Day to day, you will work on Salesforce, answering queries and providing guidance from a portfolio of clients and working hands-on with the PayFit platform
• Make PayFit even more self-serve by keeping our customer help centre updated
• Communicating with customers on our Live Chat
• Creating and reviewing content of our Chatbot
• Pension uploads at the beginning of the month
• Processing payments for some of our customers via Telleroo and Smarter Pay
• Customer feedback calls from your portfolio of clients
• You will work closely with the Product and Sales team to share the customers’ feedback and be the voice of the customer
• Identify upsell opportunities and suggest new initiatives to improve services for our customers
• You will be supporting our portfolio of customers with their issues and queries regarding the software or payroll along with our team of 6 CCRs and payroll experts
• You will also work closely with the broader customer success team and cross-functionally with the UK’s sales and product teams
• Your future manager, Akash, is a payroll professional with over 10 years experience managing payroll teams to success, who will ensure your smooth onboarding and further evolvement in your role!

• First you will meet a Talent Acquisition Specialist for a discovery call(30 min)
• You will complete a payroll and customer service based task
• Next step will be a meeting with the Payroll Team Lead with whom you will touch more payroll related questions and experience (45 min)
• Next step would be having a meeting with the Head of Customer Success (30 min)