Customer Operations Analyst, Wollit

• Smart, self-motivated and looking for an exciting challenge in a rapidly growing startup
• A great communicator who loves solving problems for people with positivity, empathy and patience
• Have a can-do and self-improving mindset, is resilient, and comfortable with ambiguity
• Passionate about how technology can make customers’ lives better
• Super organised, and comfortable multitasking to tight deadlines
• Works well independently and as part of a team
• Highly detailed oriented and analytical but can see the wood for the trees

Desirable

• Handle day to day customer service operations, deliver high quality customer service, initially via email, before expanding into online chat and phone in the future
• Engaging with customers who reach out to us through other channels, including social media and on review sites
• Engaging with customers proactively online through social media, forums and other alternative sources
• Use the insights you gain from customer interactions to be the voice of the customer in the business, and contribute feedback to growth projects and product development
• Supporting delivery of marketing content on an as needed, ad hoc basis. Ranging from helping with the blog to producing social media content to helping implement email marketing