Customer Success Manager, Adthena
French Speaker
Competitive intelligence platform for paid search advertising
Be an early applicant
Competitive intelligence platform for paid search advertising
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionise search marketing through “Unrivalled Competitive Clarity”.
Role
Who you are
- Native French speaker with strong written and spoken English
- 2+ years experience in a client-facing Customer Success, Account Management, or Client Services role
- Strong stakeholder management skills, comfortable engaging up to C-level
- A solid understanding of the digital marketing landscape, including paid search
- Strong analytical skills — confident working with data and translating it into actionable insights
- A customer-centric mindset focused on delivering value and driving outcomes
- SaaS background is a plu
What the job involves
- Reporting to: Senior Manager, Customer Success
- Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success
- In our London office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients
- We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals
- We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment
- As a French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform — driving adoption through smart onboarding, best-practice guidance, and bespoke solutions
- Native French is essential, as you'll work with French-speaking clients day-to-day alongside a UK book
- You'll own retention and engagement through regular check-ins, actionable insights, and timely follow-through — guiding clients to value, explaining the data behind their results, and spotting opportunities for renewals and expansion
- You'll work closely with our Account Managers, who own the commercial relationship, while you own the partnership
- Your first 18 months:
- First 30 days — Get up to speed on the product, the business, and the tools and processes that'll set you up for success
- By 60 days — Start building relationships. You'll arrange calls and face-to-face meetings with key stakeholders across a pre-assigned book of "green" clients. These are added in blocks — eventually you'll manage up to 30 clients, depending on size
- By 90 days — Alongside your Account Manager, you'll have conducted Business Reviews with senior stakeholders across your book, building strong client health scores and referable relationships. Day-to-day, you'll be driving engagement through monthly check-ins and contributing to Quarterly Business Reviews — co-owning success plans, guiding clients through key milestones, and capturing outcomes along the way. You'll act as a trusted advisor, delivering strategic insights and best practices, and feeding client voice back into product and leadership
- By 12 months — You'll have delivered an exceptional client experience, targeting 90%+ gross revenue retention. You'll have proved value on existing subscriptions and scoped out upsell opportunities for Account Management
- By 18 months — You'll have a proven track record as an Adthena CSM, with a clear path ahead — whether that's growing as an individual contributor or stepping into management
- You’ll work closely with:
- Simon Koehli:
- Director, Customer Success - EMEA
- Stephanie Richardson:
- Senior Manager, Customer Success - EMEA
Application process
- Interviews: 4 Stages
- Start Date: ASAP
Salary benchmarks
Our take
Adthena supplies an AI-powered search intelligence platform to help marketers target and reach the consumers that matter the most to their business. With it, users can tailor their approach according to their business objectives, helping them to supercharge the effectiveness of their campaigns.
Adthena works with more than 300 brands across varying sectors such as finance, education, gaming, automotive and technology. Its customers include the likes of Autotrader, Atlassian, Burberry and Toyota - and it is also used by marketing specialists like GroupM, and paid search experts like iProspect.
This impressive roster of clients indicates the value of Adthena's offering, which continues to lead the market in innovation. For example, its platform was the first to observe ads appearing in Google’s AI Overview search results, which represents a major breakthrough for the paid search space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2019
$5m
EARLY VC
Mar 2019
$14m
SERIES A
Total funding: $23.2m
Company benefits
- Birthday day off during your birthday month
- Trust-based, uncapped annual leave
- Home office stipend budget (£200 or equiv)
- Up to 6 months fully paid maternity & 2 months paternity
- Summer / holiday parties, quarterly company off-sites & monthly get-togethers
- Work from any location for up to 30 days* once per year
- Stock options
- Flexible Working
- Annual compensation reviews
- Career development pathways which support growth opportunities
- Quarterly volunteer opportunities
- Mental health support (24/7 confidential counselling via our Employee Assistance Program)
- Austin parking stipend and tax-efficient commuter benefits
- Employee referral scheme (earn up to £10K for referring just 1 person that gets hired at Adthena)
- Bike-to-work scheme
- Fully covered medical insurance 🇬🇧
Company HQ
City of London, London, UK
Leadership
Phillip Thune
(CEO)Advisor at WriteSea and Motiv31, Executive Partner at Salt Creek Capital, and Angel Investor with New York Angels. Formerly CEO at Textbroker International and HireMeNow.com.
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