Software Engineer, Canny
CA$95-145k
+ Bonus program (8% of base salary, varies based on performance) + Equity grant
Customer feedback management platform
Be an early applicant
Customer feedback management platform
21-100 employees
Be an early applicant
CA$95-145k
+ Bonus program (8% of base salary, varies based on performance) + Equity grant
21-100 employees
Company mission
As a user, giving feedback can be disappointing. Canny is setting out to change that.
Role
Who you are
- This role is a great fit for someone who enjoys shipping high-quality features, solving real customer problems, and collaborating closely with a small, thoughtful team
- Experience building and maintaining production web applications
- Strong proficiency in modern JavaScript/TypeScript and React
- Comfort working across the stack (frontend, backend, APIs, databases)
- Experience writing clean, maintainable, and well-tested code
- Strong written and verbal communication skills — you can explain technical concepts clearly
- A proactive, ownership-driven mindset — you see problems and fix them
- Ability to manage your time effectively and stay productive in a remote, async environment
- Previous SaaS experience is a plus
What the job involves
- As a Software Engineer, you’ll be building and improving the core product our customers rely on every day
- You’ll have ownership, autonomy, and a direct impact on both the product and the business
- Build and ship product features: Design, implement, and maintain product functionality end-to-end, from backend logic to frontend UI
- Fix bugs and improve reliability: Identify, debug, and resolve issues to keep the product stable and performant
- Improve UI/UX: Collaborate with product and design to refine user flows and make the product intuitive and delightful to use
- Own technical decisions: Contribute to architecture discussions, make pragmatic tradeoffs, and help keep our codebase clean and scalable
- Collaborate cross-functionally: Work closely with product, support, and GTM to understand customer needs and turn them into great product experiences
- Review and improve code: Participate in code reviews and continuously improve engineering standards and tooling
- Support production when needed: Help diagnose and resolve production issues, ensuring customers are unblocked quickly
- Ad-hoc engineering projects: Tackle technical initiatives that improve performance, scalability, developer experience, or internal systems
- Team of 10 people, spread across 3 countries (US, Canada, Spain)
- You’ll be joining a small, collaborative, high-impact team where engineers have real ownership
- Your work will directly shape the product and be used by thousands of customers
- You’ll have the autonomy to ship, iterate, and improve continuously — without bureaucracy
Application process
- In your application, please submit your resume, an optional cover letter, and explain your motivation to join Canny (we genuinely value understanding why you're drawn to us!)
- A heads-up: Every application is carefully reviewed by our team
- Please answer the screening questions diligently to stand out and ensure your success
- Candidates who don't answer the screening questions will not advance
- Candidates who have obviously copied and pasted from an AI platform will not progress
- It's fine to use AI to support your application, but not to complete it entirely. Yes, we can tell!
- For some extra flair, share a link to your favourite GIF
Our take
When planning product changes or road-mapping business direction, companies seek voices and opinions from throughout their organization. However, one often-ignored point of view is that of the customer, due to the complexities in retrieving and collating feedback at scale. Canny provides a customer feedback management platform, to collect, organize and analyze product feedback in a way that can inform smart decisions.
Canny’s platform was built to enable companies to make the most of every idea. It manages all stages of the feedback loop; capturing, extracting insights, enacting improvements, and responding to the feedback received. Existing user accounts are automatically tied to the feedback they give, allowing feedback to be filtered by categories such as “subscribers” or “paying customers”, meaning businesses can target improvements to have the largest effect on the most vital consumers.
Canny is a small, bootstrapped company, which it says enables it to act with complete customer focus. The company is profitable and growing, with current attention on building up its team and implementing improvements to the platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Bonus program (8% of base salary, varies on performance)
- Regular Compensation Reviews (conducted semi-annually)
- Equity grant
- 20 paid vacation days, 15 paid holidays, and unlimited sick leave
- Healthcare: medical, dental, vision
Company HQ
Wilmington, DE
Leadership
Sarah Hum
(Co-founder)Former Product Designer at Facebook.
Andrew Rasmussen
(Co-founder)Previously co-founded Venzio. They also served as a Software Engineer at Facebook.
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