Customer Operations Associate, Loop
2+ days a week in office
Logistics payments platform
Open for applications
Logistics payments platform
21-100 employees
Open for applications
2+ days a week in office
21-100 employees
Company mission
To simplify logistics payments.
Role
Who you are
- Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
- Ability to collect data, analyze results, and draw valid conclusions
- Passion for technology and data
- Obsessive attention to detail
- Proven problem solving results
- Excellent written & spoken communication skills
What the job involves
- As a Customer Success Associate, you will be responsible for managing the audit process; ensuring accuracy, automation and continuous improvement to meet our client’s key performance indicators
- The Customer Success Associate is directly responsible for reducing overcharges, optimizing invoice management and enabling actionable data for our clients that is critical to their business
- You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering
- Individuals in this role can grow into Customer Success Managers if they demonstrate aptitude and interest in that path
- Oversee and manage the day-to-day audit process for clients
- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
- Partner with Customer Success Managers to ensure client satisfaction and retention
Our take
In the complex landscape of global supply chains, outdated financial infrastructure and manual processes have created a significant challenge for businesses in the logistics sector. Legacy systems often rely on labor-intensive methods for recording crucial shipping documents, leading to poor auditing practices and a lack of a single, reliable "source of truth" for payment transactions.
Loop, an audit and payment platform, is actively addressing these challenges with its AI-driven approach to transportation financial data. The company's platform consolidates and analyzes information, providing real-time insights into costs, improving accuracy, and unlocking savings for its users.
In a 2023 milestone, Loop raised $35 million in a Series B funding round. This investment attests to the growing recognition of its value proposition, and its potential to transform the way money moves through the supply chain. With an expanding customer base (that in 2024 grew to include Saudi Arabia through a partnership with Mastercard) and over $3 billion in booked total payment volume to date, Loop is poised for further growth and innovation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2023
$35m
SERIES B
Jan 2022
$24m
SERIES A
Total funding: $65m
Company benefits
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Matt McKinney
(Co-Founder & CEO)Previously worked as a Data Scientist at Uber and MakerSights and as an Analyst at Platform Science and Datalot. Also founded 171 Design Group.
Shaosu Liu
(Co-Founder & CTO)Previously a Software Engineer at Turn, Uber, and Uber Freight.
Chase Ellsworth
(Co-Founder)Previously a Software Engineer at Earnest. Prior to that they served as a Private Equity Associate at Sorenson Capital and as an Associate Consultant at Bain & Company.
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