Analytics Manager, Postman
$147-173k
+ Equity
3+ days a week in office
Collaboration platform for API development
Open for applications
Collaboration platform for API development
1001+ employees
Open for applications
$147-173k
+ Equity
3+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- 5+ years of experience in a data analytics role, preferably within Customer Success, Operations, or a SaaS/technology company
- Strong proficiency in data analysis tools (e.g., SQL, Excel, Python, R) and data visualization platforms (e.g., Tableau, Looker, Power BI)
- Proven experience in data analysis and interpretation, with a strong proficiency in data analytics tools and techniques
- Knowledge of data management, ETL processes, and working with large datasets
- Ability to translate complex data into clear insights and recommendations
- Strong communication skills to present data findings to both technical and non-technical stakeholders
- Excellent problem-solving skills, with a keen eye for detail and accuracy
- A customer-centric mindset and a passion for delivering outstanding customer experiences
- Strong project management skills to drive initiatives from concept to implementation
- Bachelor's degree in Data Science, Statistics, Mathematics, Economics, or a related field. Advanced degree is a plus
Desirable
- Experience working in a Customer Success or Sales Operations environment
- Familiarity with customer health scoring models and metrics related to customer success
- Experience with data integration from multiple systems (CRM, customer success platforms, product usage databases)
What the job involves
- We are looking for a detail-oriented and data-driven CX&S Operations Data Analyst to support the Customer Experience and Services team in making informed, data-backed decisions
- This role will be instrumental in driving data-driven insights and strategies to enhance customer satisfaction, reduce churn, and improve the overall customer experience
- You will work cross-functionally to deliver impactful analytics and reporting, develop predictive models, and support business decisions that increase customer retention and optimize operational efficiency
- Data Collection & Analysis: Collect, analyze and interpret data from various systems, including Salesforce, Gainsight, and product usage data. Identify trends, patterns, and actionable insights to inform decision-making
- Customer Journey Mapping: Develop and maintain detailed customer journey maps to visualize touchpoints and interactions, identifying pain points and areas for improvement
- Performance Metrics: Define, track, and report on key performance indicators (KPIs) related to Customer Experience & Services, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Retention
- Reporting & Dashboards: Design, build, and maintain dashboards and reports that provide real-time visibility into customer success metrics, such as churn rates, renewal rates, NPS, customer health, and engagement. Ensure leadership and CSMs have easy access to actionable insights
- Recommendation Development: Generate data-driven recommendations and action plans to enhance customer experience, which may include process improvements, product enhancements, and communication strategies
- Incentive Planning: Analyze and manage data related to incentive programs, including commissions, SPIFFs, and performance-based reward
- Forecasting & Predictive Analytics: Use historical data and predictive modeling to forecast customer behavior, renewals, and churn risk. Help identify opportunities to drive customer expansion and reduce churn
- Process Optimization: Collaborate with cross-functional leaders to optimize processes based on data insights. Help streamline workflows, improve efficiency, and enhance customer engagement strategies
- Cross-Functional Collaboration: Work closely with teams across Product, Sales, Marketing, and Finance to ensure alignment on key metrics and support company-wide initiatives related to customer success. Provide data that supports cross-functional efforts like product improvements or targeted marketing campaigns
- Customer Segmentation: Assist in the segmentation of customers based on data insights, helping tailor engagement strategies, support levels, and resource allocation based on customer size, industry, or lifecycle stage
- Ad-Hoc Analysis: Perform deep-dive analyses to answer critical business questions and provide leadership with insights that drive strategic decisions
- Strategic Planning: Collaborate with leadership on the strategic roadmap for Customer Success operations, identifying opportunities for innovation, growth, and improved customer outcomes
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company values
- Create with curiosity: We repeatedly ask, “Why?” and challenge best practices. Asking “Why?” and “Why not?” is how we start each experimental journey, with a willingness to fail until we succeed. At Postman, no star is too far to shoot for
- Earn trust: We seek input first and listen before taking action. We're always open to perspectives because a diversity of thought and discussion improves our chances of discovering the best solutions
- Embrace constraints: We see constraints as an opportunity to be creative and resourceful with the people and tools we have available to us
- Win together: We count on each other, always offer help, and focus on solutions. We are a hybrid workplace spanning the globe, but Postmanauts are part of a tight, trusting community that appreciates each person's contributions toward Postman's mission
- Own & deliver: We learn from our mistakes and adapt with ease. We push ourselves to take bold but smart risks, and we celebrate failures for the learnings we gain as a result
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
Salary benchmarks
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