Forward Deployed Solution Engineer, ServiceNow

• You are a systems-minded, AI-native engineer who ships real software
• You own the full stack—and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines
• You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact
• You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale
• You don’t just debug code—you debug systems, context, and customer pain points
• Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
• System architecture: Proven ability to design and implement AI-native software in production environments
• Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
• DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters

Desirable

• ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action
• We partner with our most strategic customers to shape the future of enterprise AI
• Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform
• As a Forward Deployed Solution Engineer (FDSE), you act as the CTO of the build—owning everything from backend services to LLM pipelines and front-end integrations
• You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints
• Your software becomes the reference implementation for scalable GenAI in the enterprise
• You codify patterns, shape internal tooling, and accelerate innovation—delivering systems that are battle-tested in production and scalable across industries
• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams
• Deliver Production - ready solution in agile end-to-end sprints
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
• Influence platform: inform product strategy through field-tested insights and extensible code
• What Success Looks Like:
• Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments
• Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects
• Platform influence: Your work shapes internal tooling and is integrated into platform roadmap and primitives
• Velocity and precision: You move fast without breaking things—shaping resilient, secure systems in high-stakes contexts
• Engineering leadership: You are trusted by architects, PMs, and customer teams to lead implementation from zero to one