Customer Success, Tengo
+ Equity
AI tools for procurement respondents
Open for applications
AI tools for procurement respondents
1-20 employees
Open for applications
+ Equity
1-20 employees
Company mission
To modernize the outdated process of procurement.
Role
Who you are
- We’re seeking a founder mindset & hands-on Customer Success
- You love talking with others and helping them in their daily lives
- You already have experience interacting with customers / prospects and you possess strong communication skills, both in writing and speaking
- You’ve experience a challenging environment (e.g., early-stage startup, SMBs, consulting firm, VC firm, or anything else that makes you feel equipped for the role)
- You have strong analytical skills to support your intuitions with data and prioritize actions based on impact
- You’re eager to join an early stage project, contribute to a young CS strategy & get your hands dirty scaling it up
- You’re curious and enjoy exploring new areas (you might even grow to love tenders!)
What the job involves
- This is a unique opportunity to join Tengo in the early team and make a significant impact on both the product and the technical stack
- You will work closely with our CEO Hugues and the Sales Team (Nathan and Nicolas)
- Set up new client accounts customized to their specific needs, and guide them through their first steps on the platform. Your role will be critical, as you’ll ensure a great first impression
- Monitor client activity, take initiative to enhance user engagement on Tengo, and proactively address churn risks
- Gather user feedback, share insights with the product team, and test initial iterations of new solutions
- Engage in the dynamic daily life of an early-stage startup focused on one goal: building an ambitious product
Application process
- Initial call with Hugues (CEO) to discuss the role (15 min),
- Interview with Hugues to understand your previous experiences (45 min)
- Case & Technical interview (on site) with Hugues (1h)
- Interview with Yoann, CTO (45 min) and meet the team (20 min)
- Cross-referenced checks:
- You speak to 2 people we’ve worked with (clients, investors, eFounders members…)
- We speak to 2 of your previous managers or colleagues
Our take
French startup Tengo has built a platform that helps businesses identify, analyse and respond to public tenders. Public tenders are especially important in France, with more than 40,000 companies a year pitching for public service contracts. The French government spends half a billion euros a day on these contracts, meaning that quick and effective response processes are a real draw for companies.
With AI at its core, Tengo helps speed up the public tender response process, centralising all stages of the tender process. Ultimately, Tengo will live or die on the effect it has on its clients. So far its customers have secured 35 million euros in public contracts, impressive for such a young company. This success has been supported by seed funding that will go towards enhancing its AI capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (1 round)
Jun 2024
$3.2m
SEED
Total funding: $3.2m
Company HQ
Faubourg-Montmartre, Paris, France
Articles
Leadership
Hugues Renou
(Co-Founder)Co-founder of Teamdrill and Entrepreneur in Residence at eFounders. Previously co-founded Atoria and TrottMyWorld as well as serving as the Head of Innovation at Cartesia Educaton.
Yoann Gauthier
(Co-Founder & CTO)Co-founder of TeamDrill and Entrepreneur in Residence at eFounders. Previously co-founded Atoria and worked as an Associate at Time for the Planet.
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