Account Manager, Weights & Biases
$77-105k
+ Equity + Bonus or commission component, dependent on personal or company performance. Base salary is dependent on location
MLOps platform for developers
Be an early applicant
MLOps platform for developers
201-500 employees
Be an early applicant
$77-105k
+ Equity + Bonus or commission component, dependent on personal or company performance. Base salary is dependent on location
201-500 employees
Company mission
Weights & Biases's mission is to build the best tools for machine learning.
Role
Who you are
- Relevant experience in a similar role at a AI/ML, DevOps or Data product company
- 3+ years of experience total in sales (SDR, AM)
- Proven success with renewing and growing customer base
- Entrepreneurial mentality - self-starter with a strong desire to build processes
- Interest in working at a hyper-growth startup in a quickly innovating space
- Strong negotiation and closing skills
What the job involves
- Reporting to the Director of Enterprise Sales, The Account Manager is responsible for managing the renewal process of existing customer contracts within Weights & Biases. This role plays a critical part in ensuring customer satisfaction, retention, and revenue growth
- You will act as a trusted advisor, leading multi-threaded, multi-channel expansions, using a consultative approach to be able to identify the key aspects of a business and discuss top down initiatives with VP and C-suite leaders
- Proactively manage the renewal process for assigned customer accounts
- Collaborate with sales, customer success, and other relevant teams to identify renewal risks and opportunities
- Negotiate renewal terms and pricing to maximize contract value while maintaining strong customer relationships
- Build and maintain strong relationships with key stakeholders within customer organizations
- Understand customer needs, usage patterns, and business objectives to drive successful renewals
- Address customer inquiries and concerns in a timely and professional manner
- Maintain accurate records of renewal activities and forecast renewal revenue
- Provide regular reports and updates on renewal performance and trends
- Identify opportunities to streamline and optimize the renewal process
- Work with cross-functional teams to implement process improvements and best practices
- Identify upsell and cross-sell opportunities during the renewal process
- Collaborate with sales teams to pursue additional revenue opportunities within existing accounts
Our take
Weights & Biases (W&B) builds development tools for machine learning, helping businesses to create and use deep learning models. In order for deep learning to work, it’s necessary for companies to be able to monitor how the models are behaving as they are trained. With over 200,000 customers, W&B has differentiated itself from its competitors such as IBM Watson Studio and Valohai by focusing exclusively on machine learning practitioners and not on sales aspects of the technology, and by its competitive pricing.
The company has also launched a product to help different parties collaborate on machine learning models. This is geared at researchers, reducing the need for them to rerun their training examples repeatedly. Over time, this will help to move machine learning technology forward. What's more, W&B's technology is free for personal and academic use, which has fueled adoption enormously, and it is now being used by research institutions such as UC Berkeley and enterpise companies like Samsung and Salesforce.
The dependence on machine learning is growing as more and more companies begin to use artificial intelligence to handle business tasks, so demand for this sort of software is rising. Having raised substantial funding, W&B is moving to futher develop its product, grow its team and increase its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2023
$50m
LATE VC
Oct 2021
$135m
SERIES C
Total funding: $250m
Company benefits
- 🏝️ Unlimited vacation time
- 🩺 100% Medical, Dental, and Vision for employees and Family Coverage
- 🏠 Remote first culture with in-office flexibility in San Francisco
- 💵 $500 home office budget with new high-powered laptop
- 🥇 Truly competitive salary and equity
- 🚼 12 weeks of Parental leave
- 📈 401(k)
Company values
- We're building a culture where people love coming to work to build cool things and collaborate with other smart people
- It’s important to us that everyone feels comfortable being themselves and being honest with each other, and all of us take responsibility for making our customers successful
- We love to work with people who are driven, kind and proactive
- We care about diversity and if you are part of an underrepresented minority, we especially encourage you to apply to work here
- We are contributing to responsible AI with tools for transparency and reproducibility in model development and deployment
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Chris Van Pelt
(CISO)Earned a BA in Computer Science at Hope College. Previously Lead Engineer and Founder of Figure Eight (acquired by Appen).
Lukas Biewald
(CEO)Earned a BS in Mathematics and MS in Computer Science from Stanford University. Previously Research Scientist and Founder, CEO of Figure Eight (acquired by Appen).
Shawn Lewis
(CTO)Earned his BS in Computer Engineering at Virginia Tech. Previously Engineer at Google and Founder at Beep Networks.
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