Enterprise Customer Success Engineer, Procore
Owners
$193.2-265.6k
OTE
$154.6-212.5k
BASE
+ equity
More information about location
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$193.2-265.6k
OTE
$154.6-212.5k
BASE
+ equity
More information about location
1001+ employees
Company mission
To forge a better future for everyone in construction.
Role
Who you are
- 8+ years of Construction industry expertise preferred
- 5+ years working as an Owner's Rep/Owner's Construction Manager
- Experience using Procore Software
- Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
- Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
- Experience related to Top ENR construction and/or Fortune 500 is preferred
What the job involves
- We’re looking for a Customer Success Engineer to drive the success of Procore’s Enterprise customers
- In this role, you’ll be the product champion of Procore and serve as a subject matter expert
- You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore
- You will literally be helping improve the lives of our construction customers by connecting them on a global platform
- As a successful Customer Success Engineer you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide
- You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership
- In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from
- You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing
- Successful candidates are passionate about construction and technology
- This role reports to the Sr. Manager, Customer Success, Owners
- We're looking for someone to join us immediately!
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Participate in product demonstrations and coordinate multiple technical resources, both internal and external
- Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 150 countries, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. On top of this, the company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Physical and Mental Wellness Support: With comprehensive healthcare benefits, long-term disability, life insurance and other resources.
- Values-Driven Paid Time Off: Based on openness, ownership and optimism – take the time you need when you need it.
- Retirement Benefits: Such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan: Exclusively for eligible employees to purchase discounted shares of PCOR stock.
- Employee Enrichment Program: With classes and programs for personal and professional development.
- Procore Perks: A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.
- Family Building Benefits: Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.
Company HQ
Carpinteria, CA
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