Junior Product Analyst, Vonage

• Bachelor’s degree in Business, Data Analytics, Computer Science, or a related field
• Previous experience as a Product Analyst, Business Analyst or in a similar role
• Skilled in working with complex, high-volume, multi-dimensional products
• Experience working with large datasets from multiple services and sources
• Proficiency with SQL and advanced SQL techniques for data manipulation and analysis
• Experience creating dashboards for other users using tools like Tableau or similar (Qlik, PowerBI)
• Experience working with BI teams and tools like Amplitude Adobe Customer Journey Analytics, Snowflake, Salesforce and other platforms
• Experience in building automated metric pipelines and enabling self-service analytics solutions that empower stakeholders to access and explore data independently
• Strong communication and presentation skills, with the ability to link data insights to business outcomes clearly and effectively
• Strong collaboration skills, working cross-functionally with Product Managers, Engineering, Finance and BI teams
• Ability to identify trends, opportunities, and issues to advise on product roadmap decisions
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights
• Ability to manage competing priorities and deliver results in a fast-paced, dynamic environment

Desirable

• We are seeking a skilled Junior Product Business Analyst to support our product team by driving data-driven insights, building performance metrics, and enhancing product decision-making
• The role is split into four key pillars:
• Metrics (build, measure, track, management reviews)
• Product Dashboards & Insights
• Ad Hoc Analysis
• Data Infrastructure (BI tools, Amplitude, Adobe Customer Journey Analytics, Snowflake, etc.)
• You will act as the domain specialist for product analytics, helping Product Managers, Engineering, and Business Intelligence teams utilize data effectively throughout the product lifecycle
• Build and Support Performance Metrics: Develop and maintain performance metrics at the product level for both existing and new products, ensuring alignment with key business objectives
• Product Insights and Roadmap Support: Manipulate and transform data to generate actionable insights, advising on product roadmap development by identifying successes and flagging potential issues
• Product Dashboards: Build, maintain, and continuously improve product dashboards to visualize performance and opportunities. Engage with Product Managers to understand their needs and tailor dashboard functionality accordingly
• Self-Sufficiency in Analytics: Guide Product Managers on how to self-source analytics, helping them navigate tools and facilitating their data requirements
• Cross-Functional Collaboration: Work closely with Product Managers, Engineering, and Business Intelligence teams to ensure data needs are considered during product development, guiding decisions related to data capture and usability
• Augmented Analysis: Leverage various data sources—customer research, competitor analysis, and market performance—to enhance the quality of recommendations and drive comprehensive insights
• Ad-Hoc Analysis: Support urgent data inquiries and unique analysis requests to aid decision-making across the product team
• Data Infrastructure: Collaborate with BI teams and work with tools like Amplitude, Snowflake, and other platforms to ensure scalable data infrastructure that supports analytics and reporting needs