Implementation Specialist, Lattice
$91-113.5k
+ Incentive Stock Options
More information about location
Employee success platform
Be an early applicant
Employee success platform
501-1000 employees
Be an early applicant
$91-113.5k
+ Incentive Stock Options
More information about location
501-1000 employees
Company mission
Lattice's mission is to build cultures where employees and their companies thrive.
Role
Who you are
- Bachelor's degree preferred, not required
- 2+ years of progressive, professional experience in a customer-facing customer support, customer onboarding or customer success role responsible for product launches
- Innate curiosity and desire to understand a customer’s desired outcomes with their licensed platform
- Demonstrated aptitude for learning a variety of products and solutions
- Ability to articulate complex concepts to non-technical stakeholders
- Strong listening and problem-solving skills
- You have a strong ability to quickly develop rapport with new people and maintain trust through friendly, proactive, and responsive communication
- You have effective time management and task prioritization
- You have the ability and interest to work autonomously with a strong sense of ownership and accountability
- Preference for prior experience in HR technology working with People Ops and HR teams
- Strong understanding of B2B SaaS products and services
What the job involves
- The Lattice Implementation Specialist is at the core of a successful Lattice journey
- We partner with new and existing customers to ensure they successfully launch the products within their Lattice platform
- You collaborate with Account Executives and Customer-facing peers (Customer Account Management, Customer Care, Programs) to maximize revenue retention and growth by delivering a premium customer experience
- You enjoy working in a team-based environment that collectively owns customer health, sentiment, and retention
- You take pride in owning the outcome of your work with clear eyes, embracing challenges with a growth mindset, and contributing to a culture of solution-oriented feedback
- Your primary responsibilities will include initial onboarding and partnering with our Customer Account Management team to re-implement Lattice solutions that have not seen increased adoption since initial launch
- Your customer work can vary in timelines and scope based on customer employee count, customer ARR spend, and solution complexity
- New Customer Onboarding & Implementation: Manage the successful implementation and onboarding of phase 1 Lattice solutions. You take a consultative yet prescriptive approach to informing initial launch timelines and project plans. You seek to drive as much meaningful value with Lattice as quickly as possible to maximize likelihood for continued engagement
- Customer Launch Timelines: You will partner with customers alongside your Customer Account Manager peers to document estimated timelines for launching all of their licensed solutions
- Subsequent Launches: You will manage the successful launches of licensed products that aren’t rolled out in the initial few months of the contract. This timeline will vary across customers (based on time of year, customer industry, contract length, company size)
- Account Planning: Contribute to account planning activities for customers who might need re-implementation partnership alongside the Customer Account Manager
- Product Direction: Document product enhancements or pains gathered during customer interactions to contribute to a customer-informed product roadmap
- The role offers cross-functional exposure across our business, and will provide you with great exposure to the different areas you may want to develop your career in
Our take
Modern HR departments face many challenges, such as maintaining employee engagement, often across a distributed workforce. Lattice’s people success platform solves this problem.
Lattice enables companies to launch effective performance review cycles, implement OKRs and facilitate manager meetings, all of which are proven to drive engagement and productivity. Lattice’s solutions are now trusted by over 4,000 business leaders, including executives at Reddit, Slack and Cruise. The company is now valued at over $3 billion, which is testament to industry confidence in its product.
Lattice has launched a London office, which will accelerate its international expansion, aided by 2022's series F funding. Scaling in this way will be an instrumental part of their future success, allowing it to compete with the rival HR software providers, and become central to carving out the new world of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$175m
SERIES F
Mar 2021
$60m
SERIES E
Total funding: $329.4m
Company benefits
- Continuous learning reimbursements
- Equity
- Flexible vacation/time-off policy
- Work from home opportunities
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Eric Koslow
(Board Member)Recently co-founded and acted as CEO for VStream. Previously worked as Director of Technology at FoundersCard, and Software Company at 8th Light. Was Lead Developer at Teespring.
Jack Altman
(Chairman)Started out as an Analyst at Gleacher & Company, and was VP of Business Development at Teespring.
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