Manager of Product Operations, Aviary

• We're looking for someone early in their career who is curious, scrappy, and energized by the intersection of product and operations
• If you've spent time in product ops or operations management and find yourself constantly asking why a tool or process works the way it does - and rolling up your sleeves to make it better - this role is for you
• 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper
• Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution
• An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does
• Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start
• Strong written and verbal communication skills
• A strong sense of ownership and a desire for autonomy
• High attention to detail and a low tolerance for things falling through the cracks
• Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters
• Some experience using AI day-to-day to optimize efficiency
• If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying!

Desirable

• Recora is on a mission to empower everyone to live a long, full, and optimal life. We’re seeking a Manager of Product Operations to be the go-to resource for the internal teams that deliver care at Recora
• You'll work hand-in-hand with our Care Operations team to make sure they are able to seamlessly deliver high-quality care to patients across multiple service lines, including established, newly launched, and scaling lines
• This role reports directly to Recora’s Head of Product, with high visibility and access to company leadership
• You’re comfortable getting your hands dirty to get things done. You are adept at finding the workaround, running the manual process, and owning tasks end-to-end so that our care delivery teams have what they need to serve patients and our team can meet our goals
• You have enough product intuition to understand whether a request to our engineering team is big or small, and when it makes sense to escalate vs. own a task, and a desire to continue to hone those skills
• You enjoy solving puzzles and going deep into data analysis to identify and understand problems
• This role spans both our internal care delivery tooling and our member-facing app. You'll develop deep familiarity with how our products work across multiple service lines, become the person who knows what's broken, what's confusing, and what's worth fixing - and translate that into clear, prioritized feedback that shapes our product roadmap
• Be the primary resource for internal users when they run into issues or friction with our tools
• Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems
• Build and maintain processes for capturing, organizing, and communicating user feedback across service lines
• Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice
• Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption
• Write clear, targeted communications tailored to patients, internal users, and executive stakeholders
• Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed
• Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios
• Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work
• Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business
• Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging