Cloud Support Engineer, Amazon

• 1+ years of software development, or 1+ years of technical support experience with Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum
• Experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
• Knowledge or experience with database engines:MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora. Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases

Desirable

• As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed
• You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets
• The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions)
• Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences
• AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams
• As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model
• You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications
• * You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue
• * You will drive initiatives that improve support-related processes and our customers’ experience
• These can include tutorials, how-to videos, technical articles, trainings, among others
• * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services
• * You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies
• * You will act as interviewer in hiring processes, and coach/mentor new team members
• AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector
• The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success
• AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services