Office Manager, Ketryx

• As an ideal candidate, you bring 3+ years of experience thriving in demanding, fast-paced environments—whether that's managing operations during peak hours, coordinating logistics at a scaling startup, or orchestrating complex administrative functions in corporate settings
• You're the person who anticipates needs before they arise, maintains grace under pressure, and genuinely enjoys creating exceptional experiences for others
• Most importantly, you're excited about joining a mission-driven company where your operational excellence directly enables groundbreaking work in healthcare, and you're ready to grow alongside us as we scale our impact
• 3+ years of operations, administrative, or management experience in fast-paced environments (restaurant, hospitality, startup, corporate, or office management)
• Exceptional organizational and multitasking abilities with proven track record of managing competing priorities
• Strong communication and interpersonal skills with experience interacting professionally with diverse stakeholders
• Proficiency in Google Workspace or ability to quickly learn new software systems
• Budget management and vendor coordination experience in any industry or setting
• Problem-solving mindset with ability to anticipate needs and proactively address challenges
• Detail-oriented approach with commitment to maintaining high standards and accuracy

Desirable

• As our Office Manager, you'll be the operational heartbeat of our dynamic Cambridge office, orchestrating everything from seamless daily operations and executive support to memorable team events and client experiences
• This isn't your typical administrative role—you'll have the autonomy to build scalable systems, drive culture-shaping initiatives, and directly contribute to our explosive growth while working alongside a passionate team that's transforming healthcare technology
• If you thrive in fast-paced environments where your organizational superpowers can make a real impact, this is your opportunity to help build something extraordinary from the ground up
• Facilities & Front Office Operations
• Greet and assist all guests in accordance with company standards; manage check-ins, NDA collection, and guest routing
• Serve as the primary point of contact for office-related inquiries, building management, and external service providers
• Serve as liaison to building management for security, maintenance, and mail services
• Manage workspace reservations for visiting employees and coordinate visitor access with building management and company employees
• Oversee common area and conference room cleanliness, organization, and readiness
• Schedule routine maintenance for office equipment and coordinate repairs as needed
• Manage comprehensive office operations including facilities coordination, vendor relationships, and space optimization as we scale
• Plan and execute company events, team activities, and client visits that strengthen our culture and support business objectives
• Office Administration & Supply Management
• Maintain inventory of office, kitchen, and breakroom supplies; place orders and manage deliveries within budget
• Track and replenish high-cost consumables with regular and ad hoc inventory checks
• Coordinate daily lunch orders and maintain food and beverage inventory on a weekly/monthly basis as needed
• Order business cards, laptops, and office equipment as needed
• Sort and distribute incoming mail; coordinate outgoing shipments; retrieve mail from local PO Box
• Monitor and distribute voicemails from the company phone system
• Support budget management and expense tracking for office operations and company events
• Provide high-level administrative support to executive team including calendar management, travel coordination, and meeting preparation
• Coordinate HR and onboarding processes to ensure smooth integration of new team members in our growing organization
• Perform general administrative support and ad hoc tasks as assigned