Technical Account Manager, Contextual AI
Context engineering platform for production-grade AI
Open for applications
Context engineering platform for production-grade AI
101-200 employees
Open for applications
101-200 employees
Company mission
To change the way the world works through AI.
Role
Who you are
- This role is ideal for someone who wants to help redefine how enterprises adopt generative AI
- 4+ years account management, customer success, or client-facing experience in a tech company, with a highly technical product offering (ideally SaaS)
- 2+ years experience working with enterprise customers
- Proven track record of overachievement in revenue-generating roles and/or growing a book of business
- Strong technical background and understanding of the generative AI space and retrieval-augmented generation
- Ability to design, operationalize, and implement enterprise-grade deployments
- Polished communicator, meticulous operator, and resourceful self-starter
- Deep empathy for customers, the ability to build relationships with both executive and technical decision-makers, and genuine interest in helping them solve problems with generative AI
What the job involves
- Contextual AI is hiring a Technical Account Manager to join the founding GTM team in Europe
- This team partners with Global 2000 organizations as they deploy production-grade generative AI solutions
- As a Technical Account Manager, you will own the delivery of a large and strategic book of business, expanding our footprint through deep relationships with key stakeholders
- You’ll work closely with customers to design, analyze, and drive high-scale AI deployments, while managing complex projects and balancing priorities across multiple workflows
- You’ll be building the TAM function from the ground up, this is a high-impact opportunity with real ownership, influencing how we support customers and engage accounts as we expand across Europe and Asia
- Own our relationship and revenue performance with our strategic account(s)
- Drive growth with key accounts, including driving adoption among existing teams and pursuing expansion opportunities within the larger organization
- Partner closely with account stakeholders to identify high value use cases, scope out appropriate solutions, and structure deployment plans and commercial agreements
- Manage delivery of all pilot and production activities, including aligning internal and stakeholders on KPIs, scoping key solutions, and managing customer reporting and communications
- Evaluate the performance and impact of our AI offering on the customer business
- Build deep relationships with both executive and technical stakeholders
- Collaborate with the Head of Sales to develop the sales strategy, playbook, and process and shape the future of the Technical Account Manager function
- Work cross-functionally with product, solutions, marketing, and operations to ensure customer success
- Be the face of Contextual AI to the account
Our take
Founded by former Facebook research scientists, Contextual AI is building customizable, scalable and trustworthy Large Language Models for use by enterprises. Its main product is a tool to improve model performance so that users can build production-grade AI systems.
The backbone of this product is a technology that feeds curated information into AI models so that the LLM can have more context and up-to-date information. This helps to minimize AI “hallucinations”, an increasingly common problem for models like ChatGPT.
Contextual AI is currently working with companies in the finance, technology and media sectors. Following its 2024 funding round, the company has gained momentum, most recently announcing the launch of Agent Composer, a product aimed at moving enterprise RAG from experimentation to production ready AI agents.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Aug 2024
$80m
SERIES A
Jun 2023
$20m
SEED
Total funding: $100m
Company benefits
- Competitive salary & equity packages
- Comprehensive health, dental & vision isnurance
- 401(k) with employer matching
- Support for conference feeds & travel
- Team offsites, celebrations & events
- Unlimited PTO
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Douwe Kiela
(Co-Founder & CEO)Previously Adjunct Professor at Stanford University, Head of Research at Hugging Face and Research Scientist at Facebook. Was also the CEO and Founder of Brainstorm IT.
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