Customer Provisioning Manager, Sisense
AI-driven business analytics platform
Job no longer available
AI-driven business analytics platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To accelerate product innovation through AI/ML capabilities. Our global analytics platform lets customers drive better, faster decisions for their business and end users.
Role
Who you are
- Demonstrated ability to lead cross-functional programs and influence senior decision making, while navigating organizational dynamics
- Proven track record of meeting deadlines and driving projects forward
- You are customer-obsessed and are driven to help our customers succeed
- You’ve worked in a fast-paced, agile SaaS environment and have a high sense of urgency
- You’ve developed an unmatched attention to detail with strong organizational skills
- Bonus: you have experience with both on-premises and SaaS licensing models
What the job involves
- Play a key role in our Business Operations team, ensuring customers gain access to what they’ve purchased in a timely manner
- Assist the Customer Care team during onboarding by ensuring customer licenses and cloud environments are provisioned according to the sales order
- Process change orders from customers during their contract term and ensure the customer sees these changes reflected on their end
- Assist the Customer Care team with offboarding, ensuring access is removed upon contract termination and that any data deletion requirements are met
- Collaborate with the Data team to ensure visibility into customer overages
- By Day 30
- You’ll receive training on Sisense’s customer base, products and services, our deployment models, and customer journey
- You’ll receive in-depth training on internal systems and processes and how they impact the customer experience
- Spend time with Sales to understand how the product is positioned and sold to prospective customers and the key features that customers can purchase
- Spend time with the Customer Care team to understand how customer sales orders are translated into licenses that customers will use during their contract term
- Spend time with Deal Desk to understand how to read our contracts and various pricebooks, including the special terms and conditions that can impact product and feature provisioning
- By Day 60
- You’ll be handling creation of new licenses as New Business deals are closed won, as well as cleaning and updating licenses for all existing customers to match their signed Sales Order
- You’ll have created reports to monitor incoming deals of all types to be aligned with the account team on customer needs and expectations
- You’ll manage a queue of incoming requests from the internal organization and provide timely responses
- By Day 90
- You’ll collaborate with our Customer Care and Sales organizations to define a strategy to true up licenses where customers have been overprovisioned
- You’ll assist the field team with sales training and other enablement needs
- You’ll provide strategic guidance to the Business Systems team to assist in streamlining licensing workflows and processes
- You’ll be collaborating with the Data team to create dashboarding that helps uncover licensing overages across our account base, providing insight into Expansion revenue
- You’ll have documented the end-to-end licensing process as well as change order procedures
- You’ll be the provisioning SME of the company, performing daily operational tasks with minimal supervision
Our take
Sisense is one of the fastest-growing business intelligence firms based on an AI-driven model. The company has established offices in cities including San Francisco, Tel Aviv, London, and Tokyo during its nearly 20-year history.
Business intelligence is a huge market globally, meaning that there is considerable competition in Sisense’s niche, including such platforms as Tableau, Looker, and Qlik. However, Sisense has been widely recognized in the industry, winning various awards that showcase how well-regarded the company is.
The company has undergone several funding rounds and cited intentions to continue adding to its offering in the future. Past updates have included the launch of Sisense Notebooks, a code-first functionality that empowers data analysts tools to conduct advanced analysis using SQL and Python, and most recently an integration with ChatGPT that enables customers to automate time-consuming data preparation tasks.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2020
$100m
SERIES F
Sep 2018
$80m
SERIES E
Total funding: $278m
Company benefits
- Flexible time off: Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTO Policy, you’ll be given ample opportunity to take some time away from work. We value your well-being and empower you to take ownership of your well-deserved time off
- Paid holidays and quarterly wellness days: Along with the 15+ paid holidays each location receives, we also have ‘Coming up for Air Days’ at the end of every quarter so our employees can rest and recharge. We also currently offer Half-Day Summer Fridays in the months of July and August, where employees can end their days at 2 pm local
- Global parental leave: We believe everyone should have an equal opportunity to advance their careers and build a family. We provide a minimum of 12 weeks of parental leave paid at base salary for the birthing parent/primary caregiver and a minimum of 4 weeks of parental leave paid at base salary for the non-birthing parent/secondary caregiver. Whether you’re welcoming a new addition to your family through birth, adoption, or foster care, we want you to take the time you need to bond with your newest family member without worrying about your job security or financial well-being
- Performance > Pay: We have annual performance reviews where all employees who have been with Sisense for at least 6 months are eligible for promotions and merit. There are systems in place to regularly review our compensation policies and ensure they are equitable and at market rate
- Stock options: All full-time employees receive stock options as part of their compensation package
Company HQ
Garment District, New York, NY
Leadership
Ariel Katz
(CEO)Promoted from CPO to CEO in 2023, Ariel has 25+ years of experience in enterprise cloud products and also played a role at Microsoft where he established and built Power BI.
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