Senior Implementation Manager, Ethena
$110-140k
+ Equity
More information about location
Compliance training platform
Open for applications
Compliance training platform
21-100 employees
Open for applications
$110-140k
+ Equity
More information about location
21-100 employees
Company mission
To improve company culture by elevating compliance training that helps people navigate tricky situations, solve problems, and view HR as a trusted partner.
Role
Who you are
- Demonstrated proficiency in project management and understanding complex product solutions
- Excellent written and live customer communication skills, with a focus on clearly communicating timelines and expectations
- Experience implementing a solution in a client-facing role and strong comfort working multiple projects simultaneously
- Ability to manage cross-functional relationships with multiple stakeholders
- Proven customer management skills/experience and effectiveness with difficult, and urgent customer situations
- Being decisive and inquisitive in understanding customer requirements for project plan in order to create a delightful customer experience while meeting time constraints / deadlines
- Highly organized and methodical with excellent follow-up to ensure customer expectations are exceeded
What the job involves
- Work directly with customers and Customer Success Managers to project manage complex implementations, including customized training content development & non-standard product use cases
- Engage across the customer's organization and works cross-functionally within Ethena to identify opportunities and risks around launch timelines and technical integrations, and present recommendations and solutions
- Conduct customer meetings and calls through onboarding period with customers and internal stakeholders to drive proactive initiatives and ensure strong adoption
- Develop and implement scalable implementation plans for standard customers
- Serve as internal subject matter expert on implementations, non-standard product use cases, content customization, and integrations
- Capture suggested improvements and feedback from our customers for the Product team; offer values-driven suggestions to help Ethena solve our customer's expanding compliance needs
- Submit, track, and escalate Engineering tickets as needed, while keeping customers informed of progress in an easily digestible manner
Our take
Ethena originally started as a training platform to prevent harassment at work, with its model driven by short, bite-sized “nudges” and flexible 5 minute training sessions rather than time consuming, and often ineffective seminars.
The company was quickly celebrated upon launch for its fresh take on deploying anti-harassment training. Leaning into the micro-learning method has proven popular as it makes training much more gamifiable, and far easier to digest, while it offers much less distraction from the daily workflow.
Ethena’s has won major customers in the form of Netflix, Figma, and Zendesk. Since receiving impressive 2022 funding, the company has expanded its focus to include a wider range of compliance training, from financial compliance to corruption prevention, to diversity & inclusion, all to meet the growing demand for its tight, user-friendly approach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$30m
SERIES B
Jul 2021
$15.5m
SERIES A
Total funding: $50.4m
Company benefits
- We cover 100% of premiums for you and your dependents under all our health plans, including medical, dental, and vision
- We offer health FSA, HSA, dependent FSA, and commuter benefits to help keep your wallet full
- We treat our parents equally. Whether you’re a birthing or non-birthing parent, we provide 12 weeks of paid parental leave for all our parents. Eligibility begins after 6 months of employment
- We provide 401(k) options — both pre-tax and ROTH — so you can save for that gorgeous little cottage out in the middle nowhere. Or, you know. Whatever retirement fantasy you prefer
- The nice thing about working for a compliance training company is that you get free access to all our course offerings. Pretty sweet perk, if you ask us
- In addition to our company-provided laptop, monitor, and keyboard, we reimburse up to $500 so that you can set up the most tricked out (okay, the most reasonably comfortable) at-home work station. And hey, if working from home doesn’t ‘work’ for you (see what we did there?), fear not! We also provide access to WeWork offices nationwide
- In addition to closing shop for all federal holidays and our end of year (week-long — uhuh, you read that right) break, we provide 20 days of paid time off per year. That’s a total of 7 weeks living your best life outside of work!
- We believe in paying people’s worth. That means pairing competitive salaries with generous equity and being upfront about it. We list salary information on all our job descriptions."
Company HQ
Chelsea, New York, NY
Leadership
Experience as Civil Affairs Officer for the US Army from 2012 to 2016. Co-founder of Supper Meals from 2016 to 2018.
Anne Solmssen
(CTO)Experience as Forward Deployed Engineer Intern for Palantir Technologies. Tech Lead for Mark43 from 2015 to 2019.
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