Alignment Engineer, Ekco

• Strong knowledge of Microsoft technology stack (Azure, Office 365 etc)
• Minimum of 2 years helpdesk support at a tier 2 level with field experience essential
• Great communication skills
• Great Documentation skills

Desirable

• The essence of the Alignment Engineer role is to assess and align technology
• It is primarily a field based role and by regularly visiting each of our customers you will build a solid technical relationship with our end users
• Scheduling onsite visits for alignment reviews, developing new standards and documentation are the key areas of focus for the role
• Discovering business risk though objective standards and regular on-site assessments
• Building a technical relationship with the client
• Performing regular proactive service to both clients and internal helpdesk
• Onboarding new customers Microsoft 365 security services
• Onboarding SOC and SIEM and Penn Testing Services
• Completing scheduled reactive tickets as assigned while on site
• Documenting all configurations of technologies (including LAN diagrams) for easier troubleshooting and reconfiguration
• Performing in-house helpdesk alignment assessments based on ticket type, customer and endpoint trends
• Administration of in-house systems such as the customer portal and security awareness platform