Alignment Engineer, Ekco

• Strong knowledge of Microsoft technology stack (Azure, Office 365 etc)
• Minimum of 2 years helpdesk support at a tier 2 level with field experience essential
• Great communication skills
• Great Documentation skills

Desirable

• The essence of the Alignment Engineer role is to assess and align technology
• It is primarily a field based role and by regularly visiting each of our customers you will build a solid technical relationship with our end users
• Scheduling onsite visits for alignment reviews, developing new standards and documentation are the key areas of focus for the role
• Discovering business risk though objective standards and regular on-site assessments
• Building a technical relationship with the client
• Performing regular proactive service to both clients and internal helpdesk
• Onboarding new customers Microsoft 365 security services
• Onboarding SOC and SIEM and Penn Testing Services
• Completing scheduled reactive tickets as assigned while on site
• Documenting all configurations of technologies (including LAN diagrams) for easier troubleshooting and reconfiguration
• Performing in-house helpdesk alignment assessments based on ticket type, customer and endpoint trends
• Administration of in-house systems such as the customer portal and security awareness platform

• Flexible, family friendly working options
• Your progression and development is encouraged
• Top partner status across various technologies, including VMware and Veeam
• Learning & development – Unlimited access to Udemy learning platform
• Time off – 25 days leave + public holidays
• X1 day Birthday leave per year
• A lot of responsibilities & opportunities to grow (also internationally)
• Company Pension Scheme

Total funding: $42.2m

While digital transformation is essential for modern businesses to remain competitive and for government agencies to deliver their services in an increasingly online world, the majority of organisations fail to manage this process alone. Ekco, a provider of specialist cloud and consultancy services, exists to help companies through the massive technological and cultural changes needed to make digital transformation work.